With intensive relationship building with a commitment to customer service, one of the largest providers of airline catering and in-flight catering services chose to add the Electrolux Professional pressure braising pan to its kitchens in four major United States cities.
The company delivers more than 500 million meals per year and is present in more than 50 countries. The corporate executive chef was searching for a catering solution that ensured faster cooking times while maintaining high food quality.
The Electrolux Professional pressure braising pan can dramatically decrease cooking times, even up to 70 percent compared to traditional cooking. The thermaline braising pans guarantee a uniform cooking process with excellent results.
We offer a range of solutions to increase productivity without compromising quality or food safety. The pressure braising pan provides the ability for creating large quantities of different food types.
The Electrolux Professional sales team in North America built a relationship with the company’s corporate chef. The chef invited Electrolux Professional to the conferences and was able to demonstrate the capabilities of the pressure braising pan to their team.
Electrolux Professional also hosted the culinary team of the company at our Center of Excellence in Charlotte, North Carolina, where they test their catering products with our corporate executive chef. We wanted the chefs to become familiar with the pressure braising pan and sell them on the investment, so they could, in turn, sell the solutions to their internal team.
In addition to the cooking solutions, Electrolux Professional also made a commitment to our partners for customer service. Electrolux Professional had to prove to the facilities director of the company that we could service the equipment anywhere in the United States. We committed that we would supervise and participate in every installation across the United States.
Currently, the company has four pressure braising pans in Miami, two in San Francisco, one in Detroit and one in Chicago.
We are continuing to build our relationship with the chefs within the organization, who have become Electrolux Professional evangelists helping spread our solutions into the organization.