{"id":8613,"date":"2016-06-01T13:56:56","date_gmt":"2016-06-01T13:56:56","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?page_id=1763"},"modified":"2024-08-14T16:00:08","modified_gmt":"2024-08-14T16:00:08","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/us\/customer-care\/","title":{"rendered":"Essentia Customer Care"},"content":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][vc_single_image image=”8606″ img_size=”2000*350″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][vc_empty_space][\/vc_column][vc_column width=”2\/6″][vc_empty_space][vc_empty_space][elx_heading font_container=”h1″ font_size=”h3″ text_color=”inherit”]Essentia.[\/elx_heading][vc_column_text]Teamed to serve you. Anytime, anywhere<\/span>[\/vc_column_text][\/vc_column][vc_column width=”2\/6″][vc_empty_space height=”40px”][vc_single_image image=”8604″ img_size=”200×200″ alignment=”center”][vc_empty_space][\/vc_column][vc_column width=”1\/6″][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=”h3″ text_color=”inherit”]The heart of customer service[\/elx_heading][vc_column_text]Essentia elevates\u00a0Customer Care<\/strong> to a new level. A\u00a0dedicated service that becomes foremost for your competitive advantage.[\/vc_column_text][vc_column_text]From the moment of installation to the end of any equipment life time, we stand ready with comprehensive maintenance agreements<\/strong> based on our extensive knowledge, heritage and many years of designing kitchen, laundry and beverage equipment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=”h3″ text_color=”inherit”]Discover Essentia[\/elx_heading][vc_column_text]Providing you with the support you need, taking care of your processes with a reliable service network<\/strong>, a range of tailored-made exclusive services<\/strong> and an innovative technology.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1523543977412{background-color: #041e41 !important;}”][vc_column width=”2\/3″][vc_empty_space height=”100px”][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fcustomer-care%2Fservice-agreements%2F|title:Service%20agreements||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][elx_heading font_size=”h3″ text_color=”white”]Service agreements[\/elx_heading][vc_column_text]<\/p>\n

Choose from flexible and tailor-made packages.
\n<\/strong>Reduce your business downtime,\u00a0maintaining top operating performances.<\/span><\/p>\n

[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”ELEVATE YOUR STANDARDS” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fwp-content%2Fuploads%2F2019%2F04%2Felectrolux-service-flyer-10x29_7-rev2-copy-1.pdf|title:Service%20agreements||”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”8607″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_empty_space css=”.vc_custom_1543420278510{background-color: #9fb5ba !important;}”][elx_heading font_container=”h3″ font_size=”h3″ text_color=”electrolux-blue”]Performance[\/elx_heading][elx_heading font_container=”h4″ font_size=”h4″ text_color=”electrolux-blue”]Elevate your standards[\/elx_heading][vc_column_text]<\/p>\n

A maintenance program designed to ensure warranty conditions with consistent and optimum operating performance.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_empty_space css=”.vc_custom_1543420327389{background-color: #666765 !important;}”][elx_heading font_container=”h3″ font_size=”h3″ text_color=”electrolux-blue”]Premium [\/elx_heading][elx_heading font_container=”h4″ font_size=”h4″ text_color=”electrolux-blue”]Priority response with included labor[\/elx_heading][vc_column_text]<\/p>\n

Enhances the Performance Service Agreement with the added advantage of included labor costs for reactive field interventions, in conjunction with a 25% discount on preventative maintenance kits. Premium plans also enjoy expedited next day air shipping.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_empty_space css=”.vc_custom_1543420561431{background-color: #bc8c47 !important;}”][elx_heading font_container=”h3″ font_size=”h3″ text_color=”electrolux-blue”]Excellence[\/elx_heading][elx_heading font_container=”h4″ font_size=”h4″ text_color=”electrolux-blue”]Fully inclusive support at a fixed cost[\/elx_heading][vc_column_text]<\/p>\n

An extended warranty, maintenance and response program to reduce and resolve any unexpected issues. It provides you with a reassurance that your costs are fixed at an all-inclusive price, supporting compliance with relevant regulatory requirements, protecting your staff, customers and your business.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fwp-content%2Fuploads%2F2019%2F01%2F2019-Electrolux-Professional-Accessories-Catalog_pages_no_bleeds.pdf|title:Accessories%20and%20consumables||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”8608″ img_size=”360*120″ onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/us\/wp-content\/uploads\/2019\/01\/2019-Electrolux-Professional-Accessories-Catalog_pages_no_bleeds.pdf”][elx_heading font_size=”h5″ text_color=”inherit”]Accessories & Consumables[\/elx_heading][vc_column_text]You can rely on a quick dispatch\u00a0of original Accessories & Consumables, rigorously tested by Electrolux Professional experts to ensure durability and performance<\/strong> of\u00a0your equipment, together with\u00a0the safety<\/strong> of the users.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Our original Accessories & Consumables” button_style=”icon” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fwp-content%2Fuploads%2F2019%2F01%2F2019-Electrolux-Professional-Accessories-Catalog_pages_no_bleeds.pdf|||”][elx_button button_text=”Our Professional cleaning detergents” button_style=”icon” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fwp-content%2Fuploads%2F2019%2F01%2FBR_BR-9JE00094_1_5_1_4_Chemicals-brochure-EN_LR.pdf|title:Professional%20cleaning%20detergents||”][\/vc_column][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fcustomer-care%2Fconsumables%2F|title:Accessories%20and%20consumables||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”8609″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Professional cleaning detergents[\/elx_heading][vc_column_text]<\/p>\n

Electrolux Professional has partnerships with Heritage Parts and Parts Town\u00a0to offer genuine Electrolux Professional accessories and consumables.<\/p>\n

[\/vc_column_text][\/elx_simple_link_block][\/vc_column][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fus%2Fsupporting-customer-through-the-coronavirus-crisis%2F|title:Supporting%20Our%20Customers||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”11175″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Supporting our customers[\/elx_heading][vc_column_text]Our world has changed, and we know the impact on many of our customers has been tremendous. In these uncertain times, Electrolux Professional is here for you.[\/vc_column_text][\/elx_simple_link_block][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Faccessories-consumables%2F|title:Accessories%20and%20consumables||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”8608″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Accessories & Consumables[\/elx_heading][vc_column_text]You can rely on a quick dispatch\u00a0of original Accessories & Consumables, rigorously tested by Electrolux Professional experts to ensure durability and performance<\/strong> of\u00a0your equipment, together with\u00a0the safety<\/strong> of the users.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Our original Accessories & Consumables” button_style=”icon” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Faccessories-consumables%2F|||”][\/vc_column][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fcustomer-care%2Fspare-parts-locator%2F|title:spare%20parts%20service%20locator||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][elx_heading font_size=”h5″ text_color=”inherit”]Spare parts[\/elx_heading][vc_column_text]55,000\u00a0available spare parts in stock.
\nWith spare parts available for at least 10 years\u00a0from the end of production.
\n24 \u2013 48 hours spare parts worldwide\u00a0dispatch<\/strong>.[\/vc_column_text][\/elx_simple_link_block][vc_empty_space height=”30px”][\/vc_column][vc_column width=”1\/3″][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fcustomer-care%2Fmaintenance%2F|title:maintenance||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”8610″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]User maintenance guide[\/elx_heading][vc_column_text]A complete guide<\/strong> offering you exclusive tips about the recommendations<\/strong> on periodic cleaning, maintenance<\/strong> and how to face unexpected issues<\/strong> to guarantee the best performances of your equipment.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Contact a maintenance expert” button_style=”icon” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fcustomer-care%2Fmaintenance%2F|title:contact%20maintenance%20expert||”][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”2\/3″][vc_empty_space height=”28px”][elx_heading font_size=”h3″ text_color=”inherit”]Our voice[\/elx_heading][vc_column_text]“With our new service product Essentia, we secure standardized and harmonized Customer Care procedures across the globe.
\nWith an Essentia Customer Care relationship, we want to be\u00a0the reason that our customers chose to come back, time after time for the innovative and beautiful quality products of Electrolux Professional.<\/em>”
\n<\/em>Magnus Savenas
\n<\/strong>V.P Customer Care & Quality
\nElectrolux Professional<\/strong>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”8611″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_size=”h3″ text_color=”inherit”]Learn more on Essentia[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_download_block text=”Essentia
\ngeneral brochure” file_picker=”11184″ background_color=”customer-care”][\/vc_column][vc_column width=”1\/3″][elx_download_block text=”Essentia
\ncard” file_picker=”11185″ background_color=”customer-care”][\/vc_column][vc_column width=”1\/3″][elx_download_block text=”Global
\ntraining center” link=”https:\/\/www.electroluxprofessional.com\/us\/customer-care\/global-training-center\/” background_color=”customer-care”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][vc_empty_space][elx_simple_link_block link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fsales-and-service-locator%2F|title:Sales%20%26%20Service%20Locator||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][elx_heading font_size=”h3″ text_color=”inherit”]Service network[\/elx_heading][vc_column_text]You can count on more than\u00a02,200 authorized service partners<\/strong>, always available, always on duty. We stand ready and committed to support you with a unique service network<\/strong> that makes your work-life easier<\/strong>.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Find a service partner” button_link=”url:https%3A%2F%2Fprofessional.electroluxusa.com%2Fsales-and-service-locator%2F|title:Sales%20%26%20Service%20Locator||”][\/vc_column][vc_column width=”1\/3″][vc_empty_space][vc_single_image image=”8612″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h3″ text_color=”inherit”]Find out more on Essentia[\/elx_heading][elx_o2000_contact_us s=”Request of information about Essentia” request_type=”Parts and consumables” container=”elxcontactus1484293813″ r=”I would like to find out more about Essentia. Please get in touch with me.”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][vc_single_image image=”8606″ img_size=”2000*350″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][vc_empty_space][\/vc_column][vc_column width=”2\/6″][vc_empty_space][vc_empty_space][elx_heading font_container=”h1″ font_size=”h3″ text_color=”inherit”]Essentia.[\/elx_heading][vc_column_text]Teamed to serve you. Anytime, anywhere[\/vc_column_text][\/vc_column][vc_column width=”2\/6″][vc_empty_space height=”40px”][vc_single_image image=”8604″ img_size=”200×200″ alignment=”center”][vc_empty_space][\/vc_column][vc_column width=”1\/6″][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=”h3″ text_color=”inherit”]The heart of customer service[\/elx_heading][vc_column_text]Essentia elevates\u00a0Customer Care to a new level. A\u00a0dedicated service that becomes foremost for your competitive advantage.[\/vc_column_text][vc_column_text]From the moment of installation to the end of any equipment life time, […]<\/p>\n","protected":false},"author":3,"featured_media":8604,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8613","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nEssentia Customer Care - Electrolux Professional North America<\/title>\n<meta name=\"description\" content=\"Customer Care: Unique global service with over 10,000 expert technicians in more than 149 countries. Join our tailored maintenance programs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/us\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Essentia Customer Care - Electrolux Professional North America\" \/>\n<meta property=\"og:description\" content=\"Customer Care: Unique global service with over 10,000 expert technicians in more than 149 countries. 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