{"id":10021,"date":"2020-06-11T14:27:01","date_gmt":"2020-06-11T12:27:01","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?page_id=30572"},"modified":"2020-07-06T12:00:55","modified_gmt":"2020-07-06T12:00:55","slug":"two-pairs-of-eyes-remote-contactless-service","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/sg\/two-pairs-of-eyes-remote-contactless-service\/","title":{"rendered":"Two Pairs of Eyes &#8211; Remote Contactless Service"},"content":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;10013&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Two Pairs of Eyes<br \/>\nby Electrolux Professional[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]Shorten downtimes, increase productivity. Reduce service time, save running costs[\/elx_heading][vc_column_text]The real customer experience starts when things go wrong. Waiting line for Service Calls, appointments, distances, first fix issues \u2013 your daily run for avoiding downtimes in your business. Time to rethink service and maintenance:<\/p>\n<ul>\n<li><strong>Mobile, remote guidance<\/strong> with Two Pairs of Eyes Augmented Reality Service<\/li>\n<li><strong>Remote hands-on assistance<\/strong> via smartphone or tablet<\/li>\n<li><strong>Interactive communication<\/strong> between field service and your Electrolux Professional support<\/li>\n<li>To fix issues on site, to provide <strong>immediate first aid<\/strong><\/li>\n<li><strong>To define the right spare parts<\/strong>, order straight<br \/>\naway and repair with remote instructions<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;10014&#8243; img_size=&#8221;500px&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1590595681310{background-color: #6f869b !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590595626248{background-color: #6f869b !important;}&#8221;][elx_heading text_color=&#8221;white&#8221;]Contactless service: remote \u2013 but even closer than before[\/elx_heading][vc_column_text]<span style=\"color: white;\">With Two Pairs of Eyes, we provide you with a seamless connection between your Field Service Engineers and the Electrolux Professional technical experts. Remote Guidance is a solution that lets you see through another person\u2019s eyes and guide them \u2013 as if you were there.<\/span>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590594270682{background-color: #6f869b !important;}&#8221;][vc_empty_space][elx_download_block text=&#8221;Download<br \/>\nthe Two Pairs of Eyes flyer&#8221; document_type=&#8221;brochures&#8221; background_color=&#8221;electrolux-blue&#8221; background_image=&#8221;10012&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]How it works?[\/elx_heading][elx_heading text_color=&#8221;inherit&#8221;]Imagine you receive an error code, equipment is stopping, not working or not performing. You are not able to fix or analyze the problem \u2013 and your operations need to continue.[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;10015&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]You simply <strong>connect to our Technical Support team<\/strong>, using the Two Pairs of Eyes solution <strong>on your smartphone or tablet<\/strong> and start a <strong>Remote Guidance<\/strong> video session.[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;10016&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Our technical experts see exactly what you see through their device and can diagnose the issue. <strong>They guide your hands remotely<\/strong> using both voice, hands and other tools such as pointers.[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;10017&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Together, <strong>you approach the problem<\/strong>, <strong>fix it<\/strong> or decide on taking additional actions.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Around 30% faster problem solving, 50% fewer errors compared to standard video calls[\/elx_heading][vc_empty_space][vc_column_text]<strong>Manage all your operating Electrolux Professional equipment<\/strong> with the same Remote Guidance solution. <strong>To transfer knowledge<\/strong>, <strong>to train your staff<\/strong> and scale up your customer service level.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]LOWER<br \/>\nNUMBER<br \/>\nOF ERRORS[\/elx_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;10018&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]FASTER<br \/>\nPROBLEM<br \/>\nSOLVING[\/elx_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;10019&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1590601703148{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-left&#8221;]At a glance:[\/elx_heading][vc_empty_space][vc_column_text]As <strong>Two Pairs of Eyes Remote Guidance<\/strong> provides an additional pair of eyes beside your Service provider\u2019s one, it will shorten equipment downtimes, <strong>reduce Service costs<\/strong> and as a consequence overall running costs. <strong>Wherever your business is in the world, Two Pairs of Eyes are already there.<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_single_image image=&#8221;10020&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading text_color=&#8221;inherit&#8221;]Contact us to get more information on Two Pairs of Eyes[\/elx_heading][elx_o2000_contact_us][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;9848&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;6408&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;10013&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Two Pairs of Eyes by Electrolux Professional[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]Shorten downtimes, increase productivity. Reduce service time, save running costs[\/elx_heading][vc_column_text]The real customer experience starts when things go wrong. Waiting line for Service Calls, appointments, distances, first fix issues \u2013 your daily run for avoiding downtimes in your business. Time to rethink [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":10011,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10021","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Two Pairs of Eyes - Remote Contactless Service - Electrolux Professional Singapore<\/title>\n<meta name=\"description\" content=\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Two Pairs of Eyes - Remote Contactless Service - Electrolux Professional Singapore\" \/>\n<meta property=\"og:description\" content=\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional Singapore\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-06T12:00:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.electroluxprofessional.com\/sg\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1125\" \/>\n\t<meta property=\"og:image:height\" content=\"1583\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/\",\"url\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/\",\"name\":\"Two Pairs of Eyes - Remote Contactless Service - Electrolux Professional Singapore\",\"isPartOf\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.electroluxprofessional.com\/sg\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"datePublished\":\"2020-06-11T12:27:01+00:00\",\"dateModified\":\"2020-07-06T12:00:55+00:00\",\"description\":\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/#primaryimage\",\"url\":\"https:\/\/www.electroluxprofessional.com\/sg\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"contentUrl\":\"https:\/\/www.electroluxprofessional.com\/sg\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"width\":1125,\"height\":1583,\"caption\":\"banner-twopairsofeys-1125\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/sg\/customer-care\/two-pairs-of-eyes-remote-contactless-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.electroluxprofessional.com\/sg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Two Pairs of Eyes &#8211; 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