{"id":9063,"date":"2020-04-02T06:26:25","date_gmt":"2020-04-02T06:26:25","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/se\/?p=9063"},"modified":"2020-04-02T14:27:08","modified_gmt":"2020-04-02T14:27:08","slug":"nya-digitala-arbetssatt-lyfter-electrolux-professionals-tvattservice","status":"publish","type":"post","link":"https:\/\/www.electroluxprofessional.com\/se\/nya-digitala-arbetssatt-lyfter-electrolux-professionals-tvattservice\/","title":{"rendered":"Nya digitala arbetss\u00e4tt lyfter Electrolux Professionals tv\u00e4ttservice"},"content":{"rendered":"

[vc_row][vc_column][elx_heading font_container=”p” text_color=”inherit”]
\nGenom nya leveransl\u00f6sningar, fler digitala verktyg och moderna s\u00e4tt att m\u00f6ta kunder p\u00e5 tar vi nu v\u00e5r service till en \u00e4nnu h\u00f6gre niv\u00e5.
\n\u2013 Just nu tar vi viktiga steg i r\u00e4tt riktning p\u00e5 v\u00e5r digitaliseringsresa, ber\u00e4ttar Maria Metsola som \u00e4r Service Manager f\u00f6r Own Service p\u00e5 Electrolux Professional.
\n<\/strong><\/p>\n

[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]I samband med att Electrolux Professional knoppades av fr\u00e5n moderbolaget Electrolux f\u00f6rra \u00e5ret stod G\u00f6teborgskontoret tillf\u00e4lligt utan lagerlokaler. F\u00f6r att klara av lagerhanteringen och leveranser av reservdelar sattes tempor\u00e4ra l\u00f6sningar in i form av \u00e4ndrade leveranss\u00e4tt. Eftersom alla servicetekniker \u00e4r ansvariga f\u00f6r ett visst postnummer kunde leveranserna ist\u00e4llet skickas till utvalda uth\u00e4mtningsst\u00e4llen, d\u00e4r teknikerna sj\u00e4lva plockade upp reservdelarna eller tv\u00e4ttmaskinerna \u2013 utan att de beh\u00f6vde bes\u00f6ka kontoret. Den tillf\u00e4lliga l\u00f6sningen visade sig vara b\u00e5de kostnads- och tidseffektiv och inf\u00f6rs nu \u00e4ven p\u00e5 v\u00e5ra kontor i Malm\u00f6 och Stockholm. Eftersom det nya leveranss\u00e4ttet b\u00f6rjade utvecklas redan i h\u00f6stas kan arbetet nu kan fortg\u00e5 som vanligt under utbrottet av Covid-19.<\/p>\n

\u2013 Denna l\u00f6sning g\u00f6r att vi kan h\u00e5lla ig\u00e5ng verksamheten och ger oss m\u00f6jligheten att minimera v\u00e5ra sociala kontakter. N\u00e4r vi stod utan lagerlokaler i h\u00f6stas beh\u00f6vde vi g\u00f6ra snabba f\u00f6r\u00e4ndringar, d\u00e4r vi fick lov att ta lite st\u00f6rre risker med obepr\u00f6vade arbetss\u00e4tt. Det ledde till att vi kunde utvecklas och forts\u00e4tta erbjuda v\u00e5ra kunder den b\u00e4sta servicen, s\u00e4ger Maria Metsola.<\/p>\n

 <\/p>\n

Nya digitala verktyg f\u00f6r mer effektiv tv\u00e4ttservice<\/strong><\/h2>\n

Ut\u00f6ver den nya leveransl\u00f6sningen har Electrolux Professional under flera \u00e5r arbetat intensivt med att utveckla sina digitala system f\u00f6r servicetekniker ute i f\u00e4lt. Fr\u00e5n att ha beh\u00f6vt en rad olika manualer och dokument med sig fysiskt, \u00e4r de sedan 2018 helt pappersfria och kan ladda ner all beh\u00f6vlig information online. F\u00f6r att kunna forts\u00e4tta erbjuda h\u00f6gkvalitativ service, \u00e4ven under coronautbrottet, utbildas nu \u00e4ven tekniker och teknisk support i ett digitalt verktyg<\/a> som g\u00f6r det m\u00f6jligt att utf\u00f6ra vissa service\u00e4renden p\u00e5 distans.<\/p>\n

\u2013 Det h\u00e4r \u00e4r fortfarande i sin linda, men nu satsar vi p\u00e5 att g\u00f6ra det \u00e4nnu enklare f\u00f6r b\u00e5de tekniker och kunder att ge och f\u00e5 hj\u00e4lp p\u00e5 distans. Om fler, mindre \u00e4renden kan ske enkelt \u00f6ver l\u00e4nk leder det till snabbare och mer effektiva processer. I tider som dessa \u00e4r det \u00e4nnu viktigare att vi hittar l\u00f6sningar som g\u00f6r att vi kan bibeh\u00e5lla v\u00e5r h\u00f6ga servicegrad, avslutar Maria Metsola.<\/p>\n

(F\u00f6r de service\u00e4renden som \u00e4nd\u00e5 m\u00e5ste ske p\u00e5 plats har Electrolux Professional tagit fram skyddsmasker f\u00f6r samtliga tekniker och sk\u00e4rpt s\u00e4kerheten vid servicebes\u00f6k ute hos kund)[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

Vill du komma i kontakt med v\u00e5r tekniska support?<\/h2>\n

Kontakta oss enligt nedan:<\/p>\n

Tel: 0771\u201361 52 00 (m\u00e5n \u2013 fredag: 07:30 -12, 13-16:30)
\nE-post:\u00a0els.service.se@electroluxprofessional.com<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”9100″ img_size=”large”][vc_column_text]Maria Metsola, Service Manager f\u00f6r Own Service p\u00e5 Electrolux Professional.<\/em>[\/vc_column_text][vc_empty_space][vc_empty_space][vc_empty_space][vc_empty_space][vc_empty_space][vc_empty_space][vc_single_image image=”9107″ img_size=”large”][vc_column_text]Med nya digitala verktyget kan vi erbjuda kunder hj\u00e4lp med service via mobilen.<\/em>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][elx_heading font_container=”p” text_color=”inherit”] Genom nya leveransl\u00f6sningar, fler digitala verktyg och moderna s\u00e4tt att m\u00f6ta kunder p\u00e5 tar vi nu v\u00e5r service till en \u00e4nnu h\u00f6gre niv\u00e5. \u2013 Just nu tar vi viktiga steg i r\u00e4tt riktning p\u00e5 v\u00e5r digitaliseringsresa, ber\u00e4ttar Maria Metsola som \u00e4r Service Manager f\u00f6r Own Service p\u00e5 Electrolux Professional. [\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]I samband […]<\/p>\n","protected":false},"author":242,"featured_media":9085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,114,106],"tags":[],"class_list":["post-9063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nyheter","category-underhall","category-laundry"],"acf":[],"yoast_head":"\nTv\u00e4ttservice \u2013 nytt digitalt arbetss\u00e4tt \u2013 Electrolux Professional Sweden<\/title>\n<meta name=\"description\" content=\"Genom nya leveransl\u00f6sningar, fler digitala verktyg och moderna s\u00e4tt att m\u00f6ta kunder p\u00e5 tar Electrolux Professional sin tv\u00e4ttservice till en \u00e4nnu h\u00f6gre niv\u00e5. \u2013 Just nu tar vi viktiga steg i r\u00e4tt riktning p\u00e5 v\u00e5r digitaliseringsresa, ber\u00e4ttar Maria Metsola som \u00e4r Service 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