{"id":5891,"date":"2020-04-28T17:47:27","date_gmt":"2020-04-28T15:47:27","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?p=30237"},"modified":"2020-06-04T10:21:05","modified_gmt":"2020-06-04T10:21:05","slug":"augmented-reality-service","status":"publish","type":"post","link":"https:\/\/www.electroluxprofessional.com\/no\/augmented-reality-service\/","title":{"rendered":"N\u00e6r kundene med augmented reality-service"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Under denne perioden vi har hatt med &#8220;lockdowns&#8221; og sosial avstand, har v\u00e5re serviceteknikere fortsatt v\u00e6rt i stand til \u00e5 utf\u00f8re support til v\u00e5re kunder og partnere takket v\u00e6re et augmented reality-verkt\u00f8y. Dette testes raskt for \u00f8kt tilgjengelighet (ikke lansert i Norge i skrivende stund).<\/p>\n<p>Teknologien er utviklet av et tredjeparts selskap med innspill fra blant annet v\u00e5rt serviceteam i Sverige for tilpasninger og brukervennlighet.<\/p>\n<blockquote><p>\u201cVi var klare til \u00e5 utvide bruken i Europa, men p\u00e5 grunn av den n\u00e5v\u00e6rende situasjonen med bes\u00f8ksforbud og -kontroll har vi trappet opp oppl\u00e6ringen og doblet antall lisenser for \u00e5 kunne bist\u00e5 v\u00e5re kunder\u201d forklarer<strong>\u00a0Magnus S\u00e4ven\u00e4s, Group VP Customer Care &amp; Quality.<\/strong><\/p><\/blockquote>\n<p>Prinsippet er enkelt, tekniker og kunde som deler samme visning p\u00e5 skjermen &#8211; via smartphone eller nettbrett.\u00a0 Magien skjer dog i virtual reality-modus, n\u00e5r tekniker kan gi direkte visuell support og hjelp via skjermen.<\/p>\n<p>Takket v\u00e6re\u00a0<strong>AR teknologi <\/strong>kan tekniker virtuelt peke, r\u00f8re og remote vise hvordan vedlikeholde eller reparere\u00a0 komponenter osv.[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;5862&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Verkt\u00f8yet har s\u00e5 langt v\u00e6rt i bruk ved \u00e5 tilby support til fellesvaskerier og nord i Sverige der avstandene er lange. Videre har verkt\u00f8yet v\u00e6rt brukt i Storbritannia og fengsler der bes\u00f8k og godkjenning av disse krever tid og planlegging.<\/p>\n<blockquote><p>\u201cDet gir oss muligheten til en raskere respons og en mer kostnadseffektiv service til v\u00e5re kunder\u201d legger S\u00e4ven\u00e4s til . \u201cVi kan ogs\u00e5 starte klokken og evaluere det &#8220;virutelle bes\u00f8ket&#8221; med tanke p\u00e5 brukt tid ved fakturering osv.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cFleksibiliteten hos v\u00e5re serviceteam i de ulike land har v\u00e6rt imponerende og de har virkelig v\u00e6rt deltagende i \u00e5 snu disse utfordringene til muligheter. Et steg i retning av digitalisering av servicetjenester for fremtiden.\u201d kommenterer S\u00e4ven\u00e4s. \u201cJeg vil gjerne takke alle involverte parter i \u00e5 f\u00e5 dette i gang.\u201d konkluderer<strong>\u00a0S\u00e4ven\u00e4s.<\/strong><\/p><\/blockquote>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading text_color=&#8221;inherit&#8221;]Kontakt oss for mer informasjon![\/elx_heading][vc_empty_space][elx_o2000_contact_us r=&#8221;Jeg \u00f8nsker \u00e5 vite mer om &#8220;2 Pair-of-Eyes&#8220;&#8221; s=&#8221;\u00d8nsker informasjon om &#8220;2 Pair-of-Eyes&#8220;&#8221; e=&#8221;food.no@electroluxprofessional.com&#8221; country=&#8221;Norway&#8221; l=&#8221;no&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Under denne perioden vi har hatt med &#8220;lockdowns&#8221; og sosial avstand, har v\u00e5re serviceteknikere fortsatt v\u00e6rt i stand til \u00e5 utf\u00f8re support til v\u00e5re kunder og partnere takket v\u00e6re et augmented reality-verkt\u00f8y. Dette testes raskt for \u00f8kt tilgjengelighet (ikke lansert i Norge i skrivende stund). Teknologien er utviklet av et tredjeparts selskap med innspill fra [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100,53],"tags":[],"class_list":["post-5891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-essentia-customer-care","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N\u00e6r kundene med augmented reality-service - Electrolux Professional Norge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/no\/augmented-reality-service\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u00e6r kundene med augmented reality-service - Electrolux Professional Norge\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Under denne perioden vi har hatt med &#8220;lockdowns&#8221; og sosial avstand, har v\u00e5re serviceteknikere fortsatt v\u00e6rt i stand til \u00e5 utf\u00f8re support til v\u00e5re kunder og partnere takket v\u00e6re et augmented reality-verkt\u00f8y. 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