{"id":20515,"date":"2025-04-29T09:37:13","date_gmt":"2025-04-29T09:37:13","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/me\/?page_id=20515"},"modified":"2025-04-29T09:40:11","modified_gmt":"2025-04-29T09:40:11","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/me\/customer-care\/","title":{"rendered":"Essentia Customer Care"},"content":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”20511″ minimum_height=”400px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h1″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Essentia,
\nthe heart of customer service[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Essentia takes Customer Care to a higher level, offering dedicated service that becomes a key component of your competitive edge. From installation to the entire lifespan of your equipment, we are prepared with thorough maintenance agreements built on our extensive expertise, legacy, and years of experience in creating kitchen, laundry, and beverage equipment.<\/p>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=”4975″ img_size=”150×150″ alignment=”center”][vc_empty_space][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space height=”50px”][elx_promo_video background_image=”4976″ video_link=”https:\/\/www.youtube.com\/embed\/XVv24k2cXTU?si=5dz9b2EjEhos_BB5″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”22px”][elx_heading font_size=”h1″ text_color=”inherit” text_align=”text-center”]We’ve got your back![\/elx_heading][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

We offer original spare parts, high-quality accessories, and consumables to ensure your equipment remains in top condition.<\/p>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_heading font_container=”h5″ text_color=”inherit” text_align=”text-center”]Accessories[\/elx_heading][vc_single_image image=”20512″ img_size=”400×250″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

You can rely on a quick dispatch of original Accessories<\/strong> rigorously tested by Electrolux Professional<\/strong> experts to ensure durability and performance<\/strong> of your equipment, together with the safety of the users<\/strong>.<\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”SHOP NOW” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][elx_heading font_container=”h5″ text_color=”inherit” text_align=”text-center”]Consumables[\/elx_heading][vc_single_image image=”20513″ img_size=”318×225″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

Choose certified detergents and consumables that have been expertly tested and approved by Electrolux Professional<\/strong>. Make a smart choice to optimize performance<\/strong>, enhance efficiency, and achieve superior results<\/strong>.<\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”SHOP NOW” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][elx_heading font_container=”h5″ text_color=”inherit” text_align=”text-center”] Spare Parts[\/elx_heading][vc_single_image image=”20514″ img_size=”278×225″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

55,000 available spare parts in stock! Benefit from genuine spare parts guaranteed for at least 10 years<\/strong> from the end of production. Enjoy fast, reliable 24\u201348 hours spare parts worldwide dispatch.<\/strong><\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”SHOP NOW” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][elx_heading font_container=”h3″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Elevate your standards with our
\nservice agreements*
\n[\/elx_heading][vc_empty_space height=”12px”][vc_column_text]<\/p>\n

Choose from flexible and tailor-made packages.
\nReduce your business downtime, maintaining top operating performances.
\n(*) Subject to local availability<\/p>\n

[\/vc_column_text][vc_empty_space height=”12px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073396355{background-color: #9eb4b9 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Performance<\/h4>\n
Elevate your standards<\/h6>\n

Reduce unplanned downtime, maintain warranty conditions and optimal operating performances.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073358914{background-color: #656664 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Premium<\/h4>\n

Even more for you<\/h6>\n

Extend the warranty on spares or labour costs with faster reactive field interventions and an added discount on Accessories & Consumables.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073402162{background-color: #bb8b46 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Excellence<\/h4>\n

Peace of mind assured<\/h6>\n

Provide a fully inclusive program of maintenance and service at a fixed price.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”12px”][elx_button button_text=”Download our service agreement brochure” button_style=”secondary” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:http%3A%2F%2Fpride.int.electroluxprofessional.com%2FPrIDE%2FPrIDE_Attach_r%2FCLF%2FCLF_CLF-9JE00193_1_5_1_5_EPR_Essentia_Service%2520agreements_2020_ENG_LR.pdf|target:_blank”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][vc_empty_space][elx_heading font_container=”h3″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Unique Service Excellence
\nAlways near. Always there for you
\n[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column width=”1\/3″][vc_column_text]Global R&D team: from customer insight to excellence inside<\/strong><\/p>\n

Global R&D teams exploit synergies across internal design sectors to reduce time-to-market while performing market research and seekeing out new opportunites.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][vc_column width=”1\/3″][vc_column_text]The world\u2019s most extensive Customer care network<\/strong><\/p>\n

Electrolux Professional the world\u2019s most extensive Customer Care network, able to satisfy your needs with a capillary local presence before, during and after purchase.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][vc_column width=”1\/3″][vc_column_text]Sustainability Certifications and Achievements<\/strong><\/p>\n

Electrolux Professional Group is recognized for its sustainability achievements, including an EcoVadis silver rating, a B score from CDP, a low ESG risk score from Sustainalytics, and ISO certifications for environmental, energy, and quality management systems.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][vc_empty_space height=”12px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1731323562450{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

1900<\/span><\/strong>
\nauthorized
\nservice centres<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1731323549619{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

7000<\/span><\/strong>
\nexpert
\ntechnicians<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1731323541699{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

55.000<\/span><\/strong>
\navailable spare
\nparts in stock<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1731323500892{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

24-48 hr<\/span><\/strong>
\nspare parts
\ndelivery worldwide<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][elx_button button_text=”Find a service partner” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fme%2Fsales-and-service-locator%2F”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][elx_heading font_container=”h3″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Get in touch with our Customer Care
\n[\/elx_heading][vc_empty_space height=”22px”][elx_o2000_contact_us r=”I would like to find out more about Essentia. Please get in touch with me.”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”20511″ minimum_height=”400px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h1″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Essentia, the heart of customer service[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Essentia takes Customer Care to a higher level, offering dedicated service that becomes a key component of your competitive edge. From installation to the entire lifespan of your equipment, we are prepared with thorough maintenance agreements built on our extensive expertise, […]<\/p>\n","protected":false},"author":7,"featured_media":20511,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20515","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nEssentia Customer Care - Electrolux Professional Middle East<\/title>\n<meta name=\"description\" content=\"Essentia by Electrolux Professional offers top-tier customer care service for kitchen, laundry, and beverage equipment. With expert maintenance agreements, genuine spare parts, and premium accessories, Essentia ensures optimal performance and efficiency. 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