{"id":5871,"date":"2020-04-28T17:47:27","date_gmt":"2020-04-28T15:47:27","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?p=30237"},"modified":"2020-11-09T10:35:26","modified_gmt":"2020-11-09T10:35:26","slug":"staying-close-to-customers-with-augmented-reality-service","status":"publish","type":"post","link":"https:\/\/www.electroluxprofessional.com\/hr\/staying-close-to-customers-with-augmented-reality-service\/","title":{"rendered":"U kontaktu smo s klijentima pomo\u0107u usluge pro\u0161irene stvarnosti."},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]U ovo vrijeme ograni\u010denja kretanja i dru\u0161tvenog distanciranja, servisni tehni\u010dari jo\u0161 uvijek mogu klijentima pru\u017eiti daljinsku podr\u0161ku zahvaljuju\u0107i provjerenom alatu pove\u0107ane stvarnosti koji Electrolux Professional ubrzano \u010dini \u0161iroko dostupnim.<\/p>\n<p>Tehnologiju je razvila tre\u0107a strana, uz pomo\u0107 servisnog tima Electrolux Professionala iz \u0160vedske i na\u0161ih vrhunskih tehni\u010dara, kako bi prilagodili zna\u010dajke i pobolj\u0161ali jednostavnost kori\u0161tenja.<\/p>\n<blockquote>\n<p>\u201eBili smo spremni pro\u0161iriti njegovu upotrebu u Europi, ali s obzirom na trenuta\u010dnu situaciju, kada tehni\u010dari ne mogu osobno posjetiti klijente, poja\u010dali smo obuku i udvostru\u010dili broj licenci u sljede\u0107ih nekoliko presudnih mjeseci kako bismo na\u0161im klijentima omogu\u0107ili potrebnu uslugu\u201c, <strong>obja\u0161njava Magnus S\u00e4ven\u00e4s, potpredsjednik odjela korisni\u010dke podr\u0161ke i kvalitete Grupe<\/strong>.<\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p>Princip je jednostavan, tehni\u010dari i klijenti dijele isti pogled na svojim ekranima \u2013 pametnim telefonima i tabletima. No, sve se odvija u virtualnoj stvarnosti, gdje tehni\u010dar mo\u017ee pru\u017eiti smjernice i podr\u0161ku doslovno svojim vlastitim rukama.<\/p>\n<p>Zahvaljuju\u0107i <strong>tehnologiji pro\u0161irene stvarnosti (AR)<\/strong> rukom iza ekrana, tehni\u010dari mogu virtualno ispru\u017eiti ruku i prstom pokazati te na primjer daljinski nekoga podu\u010diti kako odr\u017eavati ili popravljati sastavne dijelove.[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;5870&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Alat se za sada uspje\u0161no upotrebljava za pru\u017eanje usluga praonicama u objektima s vi\u0161e stanara i udaljenim podru\u010djima na sjeveru \u0160vedske. Druga je primjena ove tehnologije u zatvorima u Ujedinjenom Kraljevstvu, gdje bi dobivanje odobrenja za posjet servisera zahtijevalo vrijeme i planiranje.<\/p>\n<blockquote>\n<p>\u201eOmogu\u0107uje nam trenuta\u010dan odgovor, a naposljetku i u\u010dinkovitiju i isplativiju uslugu klijentu\u201c, dodaje S\u00e4ven\u00e4s. \u201eTako\u0111er mo\u017eemo izmjeriti vrijeme i procijeniti \u201evirtualnu posjetu\u201c s obzirom na utro\u0161eno vrijeme i sukladno tome ispostaviti ra\u010dun za pru\u017eenu uslugu.\u201c<\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p>Ve\u0107 su pokrenuti uvodni te\u010dajevi, a odnedavno je svim\u00a0<u><a href=\"https:\/\/www.electroluxprofessional.com\/hr\/briga-o-kupcima\/lokator-rezervnih-dijelova\/\">servisnim timovima diljem svijeta<\/a>\u00a0<\/u>dostupan i <em>web<\/em>-seminar za e-u\u010denje na\u00a0<a href=\"https:\/\/www.electroluxprofessional.com\/hr\/chef-s-hub\/centers-of-excellence-electrolux-professional\/\"><u>Electroluxovoj akademiji za razvoj odnosa s klijentima<\/u>\u00a0(Electrolux Professional Customer Care Training Academy)<\/a> , zajedno s jo\u0161 50 internetskih te\u010dajeva posve\u0107enih ponudi usluga Electrolux Professionala.<\/p>\n<blockquote>\n<p>\u201eSpremnost i fleksibilnost servisnih timova u svim zemljama zaista su impresivni, a na\u0161i su timovi bili velika potpora u pretvaranju izazova u priliku i pokretanju ove promjene u na\u010dinu na koji digitaliziramo pru\u017eanje usluga u budu\u0107nosti\u201c, izjavio je S\u00e4ven\u00e4s. \u201e\u017delio bih zahvaliti sredi\u0161njim i lokalnim timovima koji intenzivno rade na ostvarenju ove promjene\u201c, <strong>zaklju\u010dio je S\u00e4ven\u00e4s.<\/strong><\/p>\n<\/blockquote>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;4468&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;4862&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;2937&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]U ovo vrijeme ograni\u010denja kretanja i dru\u0161tvenog distanciranja, servisni tehni\u010dari jo\u0161 uvijek mogu klijentima pru\u017eiti daljinsku podr\u0161ku zahvaljuju\u0107i provjerenom alatu pove\u0107ane stvarnosti koji Electrolux Professional ubrzano \u010dini \u0161iroko dostupnim. Tehnologiju je razvila tre\u0107a strana, uz pomo\u0107 servisnog tima Electrolux Professionala iz \u0160vedske i na\u0161ih vrhunskih tehni\u010dara, kako bi prilagodili zna\u010dajke i pobolj\u0161ali jednostavnost kori\u0161tenja. \u201eBili [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":5869,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[105,94],"tags":[],"class_list":["post-5871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-essentia-korisnicka-podrska","category-novosti"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>U kontaktu smo s klijentima pomo\u0107u usluge pro\u0161irene stvarnosti. - Electrolux Professional Hrvatska<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/hr\/staying-close-to-customers-with-augmented-reality-service\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"U kontaktu smo s klijentima pomo\u0107u usluge pro\u0161irene stvarnosti. - Electrolux Professional Hrvatska\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]U ovo vrijeme ograni\u010denja kretanja i dru\u0161tvenog distanciranja, servisni tehni\u010dari jo\u0161 uvijek mogu klijentima pru\u017eiti daljinsku podr\u0161ku zahvaljuju\u0107i provjerenom alatu pove\u0107ane stvarnosti koji Electrolux Professional ubrzano \u010dini \u0161iroko dostupnim. Tehnologiju je razvila tre\u0107a strana, uz pomo\u0107 servisnog tima Electrolux Professionala iz \u0160vedske i na\u0161ih vrhunskih tehni\u010dara, kako bi prilagodili zna\u010dajke i pobolj\u0161ali jednostavnost kori\u0161tenja. \u201eBili [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/hr\/staying-close-to-customers-with-augmented-reality-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional Hrvatska\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-28T15:47:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-09T10:35:26+00:00\" \/>\n<meta name=\"author\" content=\"podrska@median.hr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.electroluxprofessional.com\/hr\/wp-content\/uploads\/2020\/04\/banner-equipment-maintainance.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Napisao\/la\" \/>\n\t<meta name=\"twitter:data1\" content=\"podrska@median.hr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Procijenjeno vrijeme \u010ditanja\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/hr\/staying-close-to-customers-with-augmented-reality-service\/\",\"url\":\"https:\/\/www.electroluxprofessional.com\/hr\/staying-close-to-customers-with-augmented-reality-service\/\",\"name\":\"U kontaktu smo s klijentima pomo\u0107u usluge pro\u0161irene stvarnosti. - 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