{"id":26969,"date":"2025-02-19T10:42:35","date_gmt":"2025-02-19T10:42:35","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/gb\/?page_id=26969"},"modified":"2026-03-23T08:32:06","modified_gmt":"2026-03-23T08:32:06","slug":"online-help-dryer","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/gb\/commercial-laundry-equipment\/mypro-washers-dryers-steam-ironers\/online-help-dryer\/","title":{"rendered":"myPRO Washers Dryers Steam Ironers Online Help Center"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;13069&#8243;][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]myPRO Washers Dryers Steam Ironers Online Help Center[\/elx_heading][vc_empty_space][elx_heading text_color=&#8221;inherit&#8221;]My dryer does not heat up[\/elx_heading][vc_column_text]Please check that the condense unit and filters are clean, and also check the half-load button (see user manual for details).<br \/>\nIf the half-load button is NOT depressed and the problem is still occurring, the heating element may be defective, in which case it needs to be inspected\/repaired by a Service Engineer.[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]My dryer runs through the programme very quickly[\/elx_heading][vc_column_text]If the time programme is working properly, there may be a problem with the moisture measurement system. This can be caused by:<\/p>\n<ul>\n<li>the appliance not being earthed correctly (or at all);<\/li>\n<li>the measurement ribbon located in the front gable of the drum being dirty. The drum and ribbon can be cleaned with cleaning vinegar.<\/li>\n<\/ul>\n<p>[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]My dryer\u2019s drum does not rotate[\/elx_heading][vc_column_text]Please make sure the transport safety device is removed from the drum before first use.<br \/>\nIf the motor is running, there may be a problem with the cord or felt band. This has to be inspected\/repaired by a Service Engineer.[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]Can I reverse the door of my dryer?[\/elx_heading][vc_column_text]Yes, although this does not fall under the guarantee.<br \/>\nYou can do this yourself \u2013 it is described in the user manual, and there are also tutorial videos.[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]My dryer displays the error message \u201cC7\u201d[\/elx_heading][vc_column_text]Reaching the right temperature is taking too long. There may be a problem with the heating element. Check that the lint filters and condense unit are clean:<br \/>\nIf they are clean and the problem continues, contact the Service Center.[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]There is condensation on my dryer[\/elx_heading][vc_column_text]The room in which the appliance is located may be too small with not enough ventilation.[\/vc_column_text][elx_heading text_color=&#8221;inherit&#8221;]My dryer will not start[\/elx_heading][vc_column_text]Please check that the loading door and air filter are in right possition .<br \/>\nIf no LEDs are illuminated or the display is dark, check whether the machine is receiving power from the mains power socket. If an LED is lit, this can indicate an error \u2013 see also the user manual.<br \/>\nYou may not have pressed the start button long enough. Reset the appliance by turning the programme selector to \u201c0\u201d. Wait 10 seconds, then turn the programme selector to your chosen programme and depress the start button for 5 seconds.<br \/>\nIf the ambient temperature is low, the appliance may have been stopped by the freezing safety device (this can also be indicated by all LED lights flashing), a safeguard that stops the appliance being used at temperatures lower than +5\u00b0C. Increase the ambient temperature or relocate the appliance to a warmer area. If the temperature is not below +5\u00b0C, the appliance should be checked by a Service Engineer. Please click the \u201cAsk for an expert\u201d button on the left of the screen for information on how to book an engineer.<br \/>\n<u>If your model has the water reservoir at the bottom:<\/u><br \/>\nYour model does not have a drainage pump, so water must be able to flow off naturally. If the tumble dryer is connected to the drain via a hose, this may not have been done properly \u2013 there may be a loop in the hose, or it may not have been shortened. See user manual for details.<br \/>\n<u>If your model has the water reservoir at the top:<\/u><br \/>\nMake sure the appliance is connected to the drain and there is water in the reservoir.<br \/>\nIf your model is fitted with a pump, the drainage hose must be connected to the red hose (at the top) and not to the outlet at the bottom. Make sure the drainage hose is shortened to the right length and there are no loops in it. See also the user manual for details.[\/vc_column_text][vc_empty_space][elx_button button_text=&#8221;Go to myPRO washers, dryers and steam ironers&#8221; button_style=&#8221;icon&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcommercial-laundry-equipment%2Fmypro-washers-dryers-steam-ironers%2F|||&#8221;][elx_button button_text=&#8221;Go to myPROzip for guest-operated laundry&#8221; button_style=&#8221;icon&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcommercial-laundry-equipment%2Fmyprozip-guest-operated-laundry%2F|||&#8221;][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;13069&#8243;][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]myPRO Washers Dryers Steam Ironers Online Help Center[\/elx_heading][vc_empty_space][elx_heading text_color=&#8221;inherit&#8221;]My dryer does not heat up[\/elx_heading][vc_column_text]Please check that the condense unit and filters are clean, and also check the half-load button (see user manual for details). If the half-load button is NOT depressed and the problem is still occurring, the heating element may be [&hellip;]<\/p>\n","protected":false},"author":732,"featured_media":0,"parent":26960,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-campaigns.php","meta":{"footnotes":""},"class_list":["post-26969","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>myPRO Dryer Online Help &amp; Support | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"Explore myPRO dryer online help resources: comprehensive guides, troubleshooting, and support documentation for professional laundry equipment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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