{"id":22598,"date":"2023-12-15T09:19:50","date_gmt":"2023-12-15T09:19:50","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?page_id=1763"},"modified":"2026-04-09T12:36:32","modified_gmt":"2026-04-09T12:36:32","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/gb\/customer-care\/","title":{"rendered":"Essentia Customer Care"},"content":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][vc_single_image image=”22592″ img_size=”2000*350″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][vc_empty_space][\/vc_column][vc_column width=”1\/3″][vc_empty_space][vc_single_image image=”14416″ img_size=”200×200″ alignment=”center”][\/vc_column][vc_column width=”1\/3″][vc_empty_space][elx_heading font_container=”h1″ text_color=”inherit”]Essentia Customer Care: Comprehensive Service & Maintenance Solutions[\/elx_heading][elx_heading text_color=”inherit”]Teamed to serve you. Anytime, anywhere[\/elx_heading][\/vc_column][vc_column width=”1\/6″][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column content_position=”center”][elx_heading font_size=”h3″ text_color=”inherit”]The heart of customer service[\/elx_heading][vc_column_text]Essentia elevates\u00a0Customer Care<\/strong> to a new level. A\u00a0dedicated service that becomes foremost for your competitive advantage.[\/vc_column_text][vc_column_text]From the moment of installation to the end of any equipment life time, we stand ready with comprehensive maintenance agreements<\/strong> based on our extensive knowledge, heritage and many years of designing kitchen, laundry and beverage equipment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=”h3″ text_color=”inherit”]Discover Essentia[\/elx_heading][vc_column_text]Providing you with the support you need, taking care of your processes with a reliable service network<\/strong>, a range of tailored-made exclusive services<\/strong> and an innovative technology.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1523543977412{background-color: #041e41 !important;}”][vc_column][vc_empty_space height=”100px”][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fservice-agreements%2F|title:Service%20agreements||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][elx_heading font_size=”h3″ text_color=”white”]Service agreements[\/elx_heading][vc_column_text]<\/p>\n

Choose from flexible and tailor-made packages.
\n<\/strong>Reduce your business downtime,\u00a0maintaining top operating performances.<\/span>[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”ELEVATE YOUR STANDARDS” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fservice-agreements%2F|title:Service%20agreements||”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Faccessories-consumables%2F|title:Accessories%20and%20consumables||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”22593″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Accessories & Consumables[\/elx_heading][vc_column_text]You can rely on a quick dispatch\u00a0of original Accessories & Consumables, rigorously tested by Electrolux Professional experts to ensure durability and performance<\/strong> of\u00a0your equipment, together with\u00a0the safety<\/strong> of the users.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Original Accessories & Consumables” button_style=”icon” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Faccessories-consumables%2F|||”][vc_empty_space][\/vc_column][vc_column width=”1\/2″][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fspare-parts-locator%2F|title:spare%20parts%20service%20locator||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”22594″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Spare parts[\/elx_heading][vc_column_text]55,000\u00a0available spare parts in stock.
\nWith spare parts available for at least 10 years\u00a0from the end of production.
\n24 \u2013 48 hours spare parts worldwide\u00a0dispatch<\/strong>.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Nearest partner for spare parts” button_style=”icon” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fsales-and-service-locator%2F|title:spare%20parts%20service%20locator”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fmaintenance%2F|title:maintenance||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”22595″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]User maintenance guide[\/elx_heading][vc_column_text]A complete guide<\/strong> offering you exclusive tips about the recommendations<\/strong> on periodic cleaning, maintenance<\/strong> and how to face unexpected issues<\/strong> to guarantee the best performances of your equipment.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Contact a maintenance expert” button_style=”icon” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fmaintenance%2F|title:contact%20maintenance%20expert||”][\/vc_column][vc_column width=”1\/2″][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fequipment-safeguarding-and-preservation-guide%2F|title:Equipment%20safeguarding%20and%20preservation%20guide||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”22596″ img_size=”360*120″][elx_heading font_size=”h5″ text_color=”inherit”]Equipment safeguarding and preservation guide[\/elx_heading][vc_column_text]Steps to ensure safety and prolong performance during inactive periods[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Ensure safety and performance” button_style=”icon” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fequipment-safeguarding-and-preservation-guide%2F|title:Equipment%20Safeguarding%20and%20Preservation%20Guide||”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=”h1″ text_color=”inherit”]Our support[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][vc_column_text]<\/p>\n

With our new service product Essentia, we secure standardized and harmonized Customer Care procedures across the globe. With an Essentia Customer Care relationship, we want to be the reason that our customers chose to come back, time after time for the innovative quality products of Electrolux Professional.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_size=”h3″ text_color=”inherit”]Learn more on Essentia[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_download_block text=”Essentia
\ngeneral brochure” document_type=”brochures” file_picker=”38464″ background_color=”electrolux-blue” background_image=”22591″][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][vc_empty_space][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fsales-and-service-locator%2F|title:Sales%20%26%20Service%20Locator||” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][elx_heading font_size=”h3″ text_color=”inherit”]Service network[\/elx_heading][vc_column_text]You can count on more than\u00a02.200 authorized service partners<\/strong>, always available, always on duty. We stand ready and committed to support you with an unique service network<\/strong> that makes your work-life easier<\/strong>.[\/vc_column_text][\/elx_simple_link_block][elx_button button_text=”Find a service partner” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fsales-and-service-locator%2F|title:Sales%20%26%20Service%20Locator||”][\/vc_column][vc_column width=”1\/3″][vc_empty_space][vc_single_image image=”22597″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h3″ text_color=”inherit”]Ask for more information about Essentia services[\/elx_heading][elx_o2000_contact_us s=”Request of information about Essentia” container=”elxcontactus1484293813″ r=”I would like to find out more about Essentia. Please get in touch with me.”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][vc_single_image image=”22592″ img_size=”2000*350″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][vc_empty_space][\/vc_column][vc_column width=”1\/3″][vc_empty_space][vc_single_image image=”14416″ img_size=”200×200″ alignment=”center”][\/vc_column][vc_column width=”1\/3″][vc_empty_space][elx_heading font_container=”h1″ text_color=”inherit”]Essentia Customer Care: Comprehensive Service & Maintenance Solutions[\/elx_heading][elx_heading text_color=”inherit”]Teamed to serve you. Anytime, anywhere[\/elx_heading][\/vc_column][vc_column width=”1\/6″][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column content_position=”center”][elx_heading font_size=”h3″ text_color=”inherit”]The heart of customer service[\/elx_heading][vc_column_text]Essentia elevates\u00a0Customer Care to a new level. A\u00a0dedicated service that becomes foremost for your competitive advantage.[\/vc_column_text][vc_column_text]From the moment of installation to the […]<\/p>\n","protected":false},"author":732,"featured_media":14416,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22598","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCustomer Care & Service Agreements | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"Explore Electrolux Professional customer care: flexible service agreements, 1900+ authorized centers, 55,000 spare parts, and 24-48hr worldwide delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/gb\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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