{"id":14469,"date":"2020-05-05T15:50:20","date_gmt":"2020-05-05T13:50:20","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?page_id=30305"},"modified":"2026-02-17T15:07:28","modified_gmt":"2026-02-17T15:07:28","slug":"supporting-customer-through-the-coronavirus-crisis","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/gb\/supporting-customer-through-the-coronavirus-crisis\/","title":{"rendered":"Supporting Customer through the Coronavirus Crisis"},"content":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;14462&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Electrolux Professional is The OnE Trusted Partner &#8211; now more than ever[\/elx_heading][vc_empty_space][vc_column_text]Our world has changed, and we know the impact on many of our customers has been tremendous. In these uncertain times Electrolux Professional is here for you.<\/p>\n<p>Electrolux Professional is a global leader in the industry providing food, beverage, and laundry equipment to our customers. As member of the global community of hospitality and laundry professionals we are proud to support you in this unprecedented time. Be assured that we have put substantial efforts and resources into managing this uncertain situation in order to safeguard the needs of our customers. <strong>We have taken precautionary measures to ensure business continuity for our customers including<\/strong>:[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_empty_space][vc_single_image image=&#8221;14463&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1588538495890{background-color: #f4f4f4 !important;}&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Inventory planning and management adjusted to mitigate supply chain disruptions.<\/li>\n<li>Stock levels increased in major warehouses and decentralized to local warehouses to ensure products close to our customers and ready to ship.<\/li>\n<li><a href=\"https:\/\/www.electroluxprofessional.com\/gb\/staying-close-to-customers-with-augmented-reality-service\/\">\u201cTwo Pair of Eyes\u201d<\/a> \u2013 our advanced contactless service tool now available to keep our customers safe and drastically reduce service downtime.<\/li>\n<li>Customer Care and Technical Services are operating as normal and committed to providing continuous support.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]Steps to ensure safety and<br \/>\nprolong performance during inactive periods[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_single_image image=&#8221;14241&#8243; img_size=&#8221;full&#8221;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_single_image image=&#8221;14243&#8243; img_size=&#8221;full&#8221;][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_single_image image=&#8221;14242&#8243; img_size=&#8221;full&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_button button_text=&#8221;Equipment safeguarding and preservation guide&#8221; button_display_block=&#8221;display_block_on&#8221; button_alignment=&#8221;align_center&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-care%2Fequipment-safeguarding-and-preservation-guide%2F|title:Go%20to%20products||&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588536095578{background-color: #f4f4f4 !important;}&#8221;][vc_column][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]E-training online[\/elx_heading][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588536139844{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_single_image image=&#8221;14464&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588536148999{background-color: #f4f4f4 !important;}&#8221;][vc_column][elx_heading text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]Sessions on Food Service, Laundry, Beverage<br \/>\nand our Innovative Assistance Services<br \/>\n[\/elx_heading][vc_empty_space][vc_single_image image=&#8221;14465&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][elx_button button_text=&#8221;Contact us to join our e-trainings&#8221; button_display_block=&#8221;display_block_on&#8221; button_alignment=&#8221;align_center&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcenter-of-excellence%2F|title:Sign%20up%20for%20our%20trainings%20||&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588537236354{background-color: #ffffff !important;}&#8221;][vc_column][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]Staying close to customers<br \/>\nwith augmented reality service[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">With &#8220;<a href=\"https:\/\/www.electroluxprofessional.com\/gb\/staying-close-to-customers-with-augmented-reality-service\/\">Two Pair of Eyes<\/a>&#8221; service technicians are still able to provide remote support to customers thanks to Augmented Reality that Professional is speedily making more widely available.<\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;14466&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][elx_button button_text=&#8221;Discover Two Pair of Eyes solution&#8221; button_display_block=&#8221;display_block_on&#8221; button_alignment=&#8221;align_center&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fstaying-close-to-customers-with-augmented-reality-service%2F|title:Staying%20close%20to%20customers%20with%20augmented%20reality%20service||&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_column_text]<strong>The safety and well-being of our employees, customers, and partners remains our top priority.<\/strong> As the Coronavirus (COVID-19) situation evolves we will continue to adjust, adapt, and move forward.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_column_text]For 100 years, we have served our customers in the best of times and in the worst of times. In those 100 years our customers have relied on us when so much was unreliable. Electrolux Professional remains The OnE trusted partner making your work-life easier, more profitable &#8211; and truly sustainable every day.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673784692{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]Close to our customers especially in emergencies[\/elx_heading][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673775591{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space][elx_heading text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]New COVID-19 Hospital in Moscow[\/elx_heading][vc_column_text]<span data-contrast=\"auto\">Starting beginning of March with Russian government<\/span><span data-contrast=\"auto\">\u2019s plan<\/span><span data-contrast=\"auto\">\u00a0to build a new <strong>hospital for COVID-19<\/strong> treatment,\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">main challenge was the\u00a0<\/span><span data-contrast=\"auto\">timing<\/span><span data-contrast=\"auto\">:<\/span><span data-contrast=\"auto\">\u00a0one month<\/span><span data-contrast=\"auto\">!\u00a0<\/span><span data-contrast=\"auto\">B<\/span><span data-contrast=\"auto\">uilding on our strength to be global experts with strong local presence and capabilities, our teams simply\u00a0<\/span><span data-contrast=\"auto\">rolled<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">up\u00a0<\/span><span data-contrast=\"auto\">their\u00a0<\/span><span data-contrast=\"auto\">sleeves<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">working at matching the urgent needs in Moscow with<\/span><span data-contrast=\"auto\">\u00a0stock and\u00a0<\/span><span data-contrast=\"auto\">quick<\/span><span data-contrast=\"auto\">\u00a0availab<\/span><span data-contrast=\"auto\">ility of<\/span><span data-contrast=\"auto\">\u00a0equipment in\u00a0<\/span><span data-contrast=\"auto\">European<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">factories<\/span><span data-contrast=\"auto\">. <strong>In only 3 days<\/strong><\/span><strong>, we were able to\u00a0already specify<\/strong><span data-contrast=\"auto\"><strong>\u00a0the most performing Hygiene Laundry package.<\/strong>\u00a0<\/span><span data-contrast=\"auto\">After a few adjustments, final validations and consolidation of equipment at our hub in Sweden,\u00a0<\/span><span data-contrast=\"auto\">2<\/span><span data-contrast=\"auto\">\u00a0truckload<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0o<\/span><span data-contrast=\"auto\">f laundry equipment left\u00a0<\/span><span data-contrast=\"auto\">on March 24th<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">with destination Moscow<\/span><span data-contrast=\"auto\">. D<\/span><span data-contrast=\"auto\">elivered\u00a0<\/span><span data-contrast=\"auto\">to site<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">on April 1<\/span><span data-contrast=\"auto\">st<\/span><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><span data-contrast=\"auto\">supported by our Electrolux Professional Service Partner and our own Service Engineers on site<\/span><span data-contrast=\"auto\">, i<\/span><span data-contrast=\"auto\">nstallation is\u00a0<\/span><span data-contrast=\"auto\">now completed<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">making<\/span><span data-contrast=\"auto\">\u00a0Russia better equipped to face the crisis.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673768060{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space][vc_single_image image=&#8221;14467&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">Source: Electrolux Professional internal<\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673760704{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space][elx_heading text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]\u201cCentre Hospitalier R\u00e9gional Universitaire\u201d &#8211; Lille[\/elx_heading][vc_column_text]The laundry at \u201c<strong>Centre Hospitalier R\u00e9gional Universitaire<\/strong>\u201d de Lille (CHRU) started operations in 1983 with a capacity of minimum 18.000 kg of linen per day, mainly via tunnel washers.\u00a0 In 2007, they relied on the Electrolux Professional Barrier solution to process all laundry not compatible with Continuous Batch Washing.<\/p>\n<p>In the context of COVID-19, the CHRU decided to disinfect all linen potentially contaminated by the virus in separate Washer Extractors before washing some in the tunnels. Due to rapid increase of volume, there was an urgent need of a third 70 kg Barrier Washer.\u00a0The Electrolux Professional team ensured availability and transport of equipment in time while the CHRU completed the seamless workflow from onloading the truck to installation and water connection. Our technical partner GSCE enabled the \u00ab\u00a0go-live\u00a0\u00bb of operations on April 3<sup>rd<\/sup>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673751400{background-color: #f4f4f4 !important;}&#8221;][vc_column][vc_empty_space][vc_single_image image=&#8221;14468&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<h6 style=\"text-align: center;\">Source: Electrolux Professional internal<\/h6>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1588673751400{background-color: #f4f4f4 !important;}&#8221;][vc_column][elx_heading text_color=&#8221;inherit&#8221; text_align=&#8221;text-center&#8221;]Being part of\u00a0the OnE\u00a0makes the difference<br \/>\nfor customers and our own people.\u00a0[\/elx_heading][elx_button button_text=&#8221;View all our references&#8221; button_display_block=&#8221;display_block_on&#8221; button_alignment=&#8221;align_center&#8221; button_link=&#8221;url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fgb%2Fcustomer-references%2F|title:Staying%20close%20to%20customers%20with%20augmented%20reality%20service||&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading text_color=&#8221;inherit&#8221;]Contact us for more information about our services[\/elx_heading][elx_o2000_contact_us r=&#8221;Write here you request&#8221; s=&#8221;I need information&#8221; l=&#8221;en&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;14462&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Electrolux Professional is The OnE Trusted Partner &#8211; now more than ever[\/elx_heading][vc_empty_space][vc_column_text]Our world has changed, and we know the impact on many of our customers has been tremendous. In these uncertain times Electrolux Professional is here for you. Electrolux Professional is a global leader in the industry providing food, [&hellip;]<\/p>\n","protected":false},"author":105,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14469","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supporting Customers Through the Coronavirus Crisis | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"Discover how Electrolux Professional supports customers during COVID-19 with business continuity measures, remote service solutions, and equipment donations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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