Complaints Area

At Electrolux Professional we strive for excellence in everything we do, however if you are for any reason unhappy with the service you have received then we would welcome the opportunity to learn from this.

A summary of our complaints procedure and and contact information is provided below should you wish to share your concerns.

Please note that this information is for commercial machines. Any complaints or queries regarding home appliances please click HERE

Electrolux Professional Complaints Department,
Addington Way,
Luton, LU4 9QQ


Electrolux aims to deal with your complaint quickly and fairly, we aim to meet the following timescale to resolve all issues:

  • You will receive acknowledgement of your complaint within 5 working days.
  • Outcome of initial investigation to be completed and communicated in writing within 10 working days.
  • Investigating officer can request extension of 5 working days in complex cases, any such request will be communicated prior to the end of the initial 10 day period.
  • Outcome of all investigations will be communicated within 8 weeks of the date of the initial complaint.

If your complaint is regarding Electrolux home appliances please see the details below to get in touch with the correct department.



03445 613 613

03445 611 611

03445 612 612

Complaints Area 2017-06-23T08:43:11+00:00 Electrolux Professional