At Electrolux Professional we strive for excellence in everything we do however, if you are for any reason unhappy with the service you have received then we would welcome the opportunity to learn from this.
Our complaints procedure provides practical guidance to employees and customers and sets out principles for handling complaints. A summary of our complaints procedure and contact information is provided below should you wish to share your concerns.
How to make a complaint;
You can email us at:
Or write to us at:
Luton, LU4 9QQ
What happens next
Electrolux Professional aims to deal with your complaint quickly and fairly, we aim to meet the following timescale to resolve all issues:
- You will receive acknowledgement of your complaint within 5 working days.
- Outcome of initial investigation to be completed and communicated in writing within 10 working days.
- Investigating officer can request extension of 5 working days in complex cases, any such request will be communicated prior to the end of the initial 10 day period.
- Outcome of all investigations will be communicated within 8 weeks of the date of the initial complaint.