{"id":11376,"date":"2020-05-07T13:12:53","date_gmt":"2020-05-07T13:12:53","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/fr\/?p=11376"},"modified":"2026-03-12T18:15:10","modified_gmt":"2026-03-12T18:15:10","slug":"rester-proche-des-clients","status":"publish","type":"post","link":"https:\/\/www.electroluxprofessional.com\/fr\/rester-proche-des-clients\/","title":{"rendered":"Rester proche de ses clients avec la r\u00e9alit\u00e9 augment\u00e9e"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Durant\u00a0<\/span>la<\/span>\u00a0p\u00e9riode de confinement et de distanciation sociale in\u00e9dite li\u00e9e au Covid-19, Electrolux Professional a mis e<\/span>n place une nouvelle fonctionnalit\u00e9 de r\u00e9alit\u00e9 augment\u00e9e pour que ses<\/span>\u00a0<\/span>\u00e9quipes<\/span>\u00a0<\/span>technique<\/span>s<\/span>\u00a0restent<\/span>\u00a0en mesure de fournir une assistance \u00e0 distance<\/strong><\/span>\u00a0<\/span>toujours plus proche de<\/span>\u00a0ses<\/span>\u00a0<\/span>partenaires.<\/span>\u00a0<\/span><\/p>\n

Cette<\/span>\u00a0technologie<\/span>\u00a0innovante<\/span>\u00a0a \u00e9t\u00e9 d\u00e9velopp\u00e9e par la soci\u00e9t\u00e9\u00a0XMReality<\/strong>, avec la contribution\u00a0<\/span>de<\/span>s\u00a0<\/span>\u00e9qui<\/span>pes\u00a0<\/span>techniques d\u2019<\/span>Electrolux Professional<\/span>, a<\/span>fin<\/span>\u00a0<\/span>de\u00a0<\/span>personnaliser les fonctionnalit\u00e9s et\u00a0<\/span>d\u2019<\/span>am\u00e9liorer la facilit\u00e9 d’utilisation<\/span>\u00a0de l\u2019application.<\/span>\u00a0<\/span><\/p>\n

Le principe du syst\u00e8me est simple,\u00a0<\/span>le<\/span>s<\/span>\u00a0technicien<\/span>s<\/span>\u00a0<\/span>d<\/span>es<\/span>\u00a0site<\/span>s<\/span>\u00a0distant<\/span>s<\/span>\u00a0partagent<\/span>\u00a0leurs \u00e9crans<\/span>\u00a0de<\/span>\u00a0<\/span>smartphones\u00a0<\/span>ou<\/span>\u00a0tablettes<\/span>\u00a0avec les techniciens Electrolux Professional<\/span>. Une interaction\u00a0<\/span>s\u2019<\/span>op\u00e8re gr\u00e2ce \u00e0 la r\u00e9alit\u00e9 augment\u00e9e<\/strong> et\u00a0<\/span>permet\u00a0<\/span>au<\/span>\u00a0support<\/span>\u00a0techni<\/span>que<\/span>\u00a0Electrolux Professional<\/span>\u00a0de fournir facilement un guidage et un support \u00e0 distance tout en ayant le smartphone \u00e0 la main<\/span>.<\/span>\u00a0<\/span><\/p>\n

La technologie de r\u00e9alit\u00e9 augment\u00e9e<\/span>\u00a0<\/span>permet<\/span>\u00a0d\u2019atteindre et de pointer virtuellement l\u2019environnement, d\u2019enseigner \u00e0 distance et de montrer comment effectuer la maintenance ou la r\u00e9paration des composants.<\/span>\u00a0<\/span><\/p>\n

\u00ab<\/span>\u00a0<\/span>Nous\u00a0commen\u00e7ons\u00a0\u00e0 \u00e9tendre\u00a0l\u2019utilisation\u00a0de cette solution\u00a0en Europe. Etant donn\u00e9 la situation actuelle\u00a0o\u00f9 les techniciens ne peuvent pas\u00a0forc\u00e9ment\u00a0visiter\u00a0physiquement\u00a0les sites, nous avons intensifi\u00e9 la formation\u00a0des utilisateurs\u00a0et\u00a0nous allons\u00a0doubler\u00a0le nombre de licences au cours des prochains mois pour servir nos clients<\/em>\u00a0<\/span>\u00bb, explique Magnus\u00a0S\u00e4ven\u00e4s, vice-pr\u00e9sident du groupe, service\u00a0<\/span>Client<\/span>\u00a0et\u00a0<\/span>Q<\/span>ualit\u00e9.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Jusqu’\u00e0 pr\u00e9sent, l’outil a \u00e9t\u00e9 utilis\u00e9 avec succ\u00e8s pour fournir des services aux blanchisseries\u00a0les plus\u00a0\u00e9loign\u00e9es du nord de la Su\u00e8de. La technologie\u00a0a\u00a0\u00e9galement\u00a0\u00e9t\u00e9\u00a0utilis\u00e9e dans les prisons du Royaume-Uni, o\u00f9\u00a0les\u00a0autorisations\u00a0pour\u00a0des\u00a0visites\u00a0techniques\u00a0auraient exig\u00e9 du temps et de la planification.<\/p>\n

\u202f<\/span>\u00ab<\/span>\u00a0<\/span>Ce\u00a0syst\u00e8me\u00a0nous permet de fournir une r\u00e9ponse plus instantan\u00e9e<\/strong>\u00a0et\u00a0un service <\/em>plus efficace et plus rentable<\/strong> au client<\/em>\u00a0<\/span>\u00bb, ajoute\u00a0S\u00e4ven\u00e4s.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00ab<\/span>\u202f<\/span>Les \u00e9quipes techniques Electrolux Professional France sont d\u00e9j\u00e0 \u00e9quip\u00e9es de\u00a0cette\u00a0application. Nos tests sont concluants et\u00a0nous pouvons\u00a0d\u00e8s aujourd\u2019hui accompagner nos\u00a0partenaires\u00a0dans des d\u00e9pannages urgents comme par exemple\u00a0dans\u00a0les cuisines\u00a0centrales\u00a0ou les blanchisseries du secteur de la sant\u00e9<\/em>\u202f<\/span>\u00bb<\/span>\u00a0explique Mathias Bonneville, Directeur Technique France.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>\u00ab<\/span>\u00a0<\/span>La volont\u00e9 et la flexibilit\u00e9 des \u00e9quipes\u00a0Service Clients\u00a0dans\u00a0le monde\u00a0ont \u00e9t\u00e9 impressionnantes.\u00a0Elles ont vraiment aid\u00e9 \u00e0 transformer un d\u00e9fi en opportunit\u00e9 et \u00e0 conduire\u00a0un\u00a0changement radical dans notre fa\u00e7on\u00a0d\u2019accompagner les\u00a0clients\u00a0en leur proposant\u00a0une offre\u00a0<\/strong><\/em>r\u00e9ellement innovante et tourn\u00e9e vers l\u2019avenir<\/em><\/strong>\u00a0<\/span>\u00bb, commente\u00a0S\u00e4ven\u00e4s.\u00a0<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

Durant la p\u00e9riode de confinement et de distanciation sociale in\u00e9dite li\u00e9e au Covid-19, Electrolux Professional a mis en place une nouvelle fonctionnalit\u00e9 de r\u00e9alit\u00e9 augment\u00e9e pour que ses \u00e9quipes techniques restent en mesure de fournir une assistance \u00e0 distance toujours plus proche de ses partenaires. <\/p>\n","protected":false},"author":4,"featured_media":11377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[],"class_list":["post-11376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"acf":[],"yoast_head":"\nR\u00e9alit\u00e9 Augment\u00e9e pour Support Technique | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la r\u00e9alit\u00e9 augment\u00e9e pour l'assistance \u00e0 distance. 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