{"id":10635,"date":"2020-02-10T08:03:02","date_gmt":"2020-02-10T08:03:02","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/fr\/?p=10635"},"modified":"2026-03-13T10:31:57","modified_gmt":"2026-03-13T10:31:57","slug":"avantages-support-client-essentia","status":"publish","type":"post","link":"https:\/\/www.electroluxprofessional.com\/fr\/avantages-support-client-essentia\/","title":{"rendered":"Pourquoi faire appel au Support Client d\u2019Electrolux Professional\u2009?"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Pour r\u00e9pondre aux exigences de qualit\u00e9 de notre r\u00e9seau professionnel, Electrolux Professional propose une solution de Support Client complet, compos\u00e9 d\u2019une <strong>\u00e9quipe au service de tous les installateurs<\/strong>, pour am\u00e9liorer leur efficacit\u00e9 et leur rentabilit\u00e9. Le professionnalisme ainsi que la haute r\u00e9activit\u00e9 de ce support permettent aux \u00e9quipements Electrolux Professional d\u2019allier performance et fiabilit\u00e9. Baptis\u00e9 <a href=\"https:\/\/www.electroluxprofessional.com\/fr\/essentia\/\">Essentia<\/a>, le Service Client Electrolux Professional comble toutes les attentes de notre r\u00e9seau professionnel et de nos clients gr\u00e2ce \u00e0\u00a0:<\/p>\n<ul>\n<li>2 centres d\u2019appels pour g\u00e9rer la maintenance et la commande de pi\u00e8ces d\u00e9tach\u00e9es\u00a0;<\/li>\n<li>55000 pi\u00e8ces d\u00e9tach\u00e9es disponibles et livr\u00e9es sous 48h apr\u00e8s commande\u00a0;<\/li>\n<li>1 R\u00e9seau de partenaires agr\u00e9\u00e9s<\/li>\n<li>Un support technique professionnel \u00e0 la disposition de ses partenaires.<\/li>\n<\/ul>\n<p>Apportant une v\u00e9ritable valeur ajout\u00e9e \u00e0 la marque, Essentia apporte un r\u00e9el soutien par son efficacit\u00e9 et son caract\u00e8re complet, ceci afin de suivre les produits de leur installation \u00e0 leur fin de vie.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Un Support Client pr\u00e9sent d\u00e8s l\u2019installation<\/strong><\/h2>\n<p>Nomm\u00e9 Essentia, le <strong>service client dit \u00ab\u2009<em>Customer Care\u2009\u00bb<\/em> d\u2019Electrolux Professional<\/strong> se veut exhaustif. Directeur des Services techniques, Mathias Bonneville explique que sa gen\u00e8se repose sur une prise en compte des situations auxquelles sont confront\u00e9s les installateurs, \u00e0 commencer par un <strong>support solide d\u2019installation<\/strong>. Tous les \u00e9quipements ont ainsi fait l\u2019objet d\u2019une r\u00e9vision de leur documentation d\u2019installation\u00a0:<\/p>\n<ul>\n<li>\u00ab\u2009Quels sont les points cruciaux \u00e0 v\u00e9rifier avant la mise en route d\u2019un appareil\u2009?\u00a0\u00bb\u00a0;<\/li>\n<li>\u00ab\u2009Quelles sont ses grandes caract\u00e9ristiques \u00e0 prendre en compte\u2009?\u2009\u00bb\u2009;<\/li>\n<li>\u00ab\u2009Comment g\u00e9rer ses sp\u00e9cificit\u00e9s\u2009?\u2009\u00bb.<\/li>\n<\/ul>\n<p>L\u2019objectif est de <strong>faciliter l\u2019intervention des installateurs<\/strong> et de les aider \u00e0 amener l\u2019\u00e9quipement Electrolux Professional au meilleur de ses performances. Dans la m\u00eame optique, le <strong>support de maintenance offert par Essentia<\/strong> indique les solutions en cas de panne, afin d\u2019accompagner au mieux notre partenaire.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Un v\u00e9ritable soutien lors de toute op\u00e9ration de maintenance<\/strong><\/h2>\n<p>Essentia va bien plus loin que l\u2019aide \u00e0 la mise en place des appareils, en accompagnant ses installateurs gr\u00e2ce \u00e0 un <strong>support de maintenance pr\u00e9ventive et \u00e0 un entretien complet<\/strong>. Pour chaque type d\u2019appareil, Essentia propose des documents rassemblant les points \u00e0 contr\u00f4ler afin d\u2019assurer la p\u00e9rennit\u00e9 des \u00e9quipements.<\/p>\n<p>Ainsi, ils r\u00e9pondent \u00e0 certaines questions, comme\u00a0:<\/p>\n<ul>\n<li>\u00ab\u2009Quels sont les filtres \u00e0 changer tous les six mois\u2009? \u00bb\u00a0;<\/li>\n<li>\u00ab\u2009Quels sont les composants \u00e0 contr\u00f4ler chaque ann\u00e9e\u2009?\u2009\u00bb\u2009;<\/li>\n<li>\u00ab\u2009Quelles sont les proc\u00e9dures d\u2019entretien \u00e0 r\u00e9aliser annuellement\u2009?\u2009\u00bb.<\/li>\n<\/ul>\n<p>Les installateurs peuvent retrouver toutes ces informations aupr\u00e8s d\u2019Essentia, qui les guide \u00e9galement sur toute la partie entretien. Ils peuvent alors eux-m\u00eames proposer aux utilisateurs des produits adapt\u00e9s ainsi que les accessoires associ\u00e9s.<\/p>\n<p><strong>Chaque type d\u2019\u00e9quipement peut s\u2019adapter \u00e0 des besoins d\u2019utilisation sp\u00e9cifiques.<\/strong> Toute une gamme d\u2019<a href=\"https:\/\/www.electroluxprofessional.com\/fr\/avantages-support-client-essentia\/\">accessoires<\/a>, mais \u00e9galement de produits de lavage permet aux utilisateurs de personnaliser les fonctionnalit\u00e9s d\u2019un appareil sous les <strong>conseils de leurs installateurs et d\u2019en tirer le maximum d\u2019efficacit\u00e9<\/strong>. Avec Essentia, ces derniers sont solidement entour\u00e9s pour r\u00e9aliser leur mission en toute s\u00e9r\u00e9nit\u00e9.<\/p>\n<p>L\u2019utilisateur n\u2019est pas oubli\u00e9 lui non plus. Essentia met \u00e0 sa disposition toute une gamme de documents lui permettant d\u2019accomplir quotidiennement un entretien parfait de son mat\u00e9riel Electrolux Professional afin d\u2019en garder toute l\u2019efficacit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Une disponibilit\u00e9 maximale<\/strong><\/h2>\n<p>Le Support Client Essentia, enti\u00e8rement d\u00e9di\u00e9 au <strong>confort de travail des installateurs<\/strong>, met \u00e0 leur disposition deux centres d\u2019appel : l\u2019un se concentre sur les probl\u00e9matiques de d\u00e9pannage, l\u2019autre sur les besoins en pi\u00e8ces d\u00e9tach\u00e9es. Un installateur peut \u00e9galement <a href=\"https:\/\/www.els.shop.electrolux.com\/ecomDarwin\/login.php\">passer commande sur un site d\u00e9di\u00e9<\/a>, gr\u00e2ce auquel la pi\u00e8ce lui est <strong>exp\u00e9di\u00e9e sous 24 \u00e0 48 heures<\/strong>, et m\u00eame le lendemain avant 9h00\u00a0!<\/p>\n<p>Dans une d\u00e9marche \u00e9coresponsable et d\u2019engagement, les pi\u00e8ces d\u2019origine Electrolux Professional restent <strong>disponibles durant 10 ans<\/strong> apr\u00e8s l\u2019arr\u00eat de la production d\u2019un appareil, afin de prolonger au maximum la dur\u00e9e de vie du parc existant. En cas de panne majeure, les installateurs peuvent s\u2019appuyer sur les <strong>inspecteurs techniques r\u00e9gionaux<\/strong> (ITR) qui interviennent sur place. Lors de ces op\u00e9rations, l\u2019installateur conserve un r\u00f4le pr\u00e9pond\u00e9rant, car les ITR agissent toujours en collaboration avec celui-ci.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Un r\u00e9seau mondial<\/strong><\/h2>\n<p>Concessionnaires Electrolux Professional, revendeurs de laveries pressing et grandes cuisines, agences techniques&#8230; Le Support Client Essentia soutient <strong>plus de 2\u2009200 partenaires dans pr\u00e8s de 150 pays<\/strong>.<\/p>\n<p>Les temps de r\u00e9ponse, d\u2019intervention ou d\u2019envoi des pi\u00e8ces sont les m\u00eames pour chaque installateur dans le monde, tous secteurs confondus. Une telle prouesse est possible gr\u00e2ce \u00e0 des \u00ab\u2009<em>proc\u00e9dures de service client normalis\u00e9es, harmonis\u00e9es et s\u00e9curis\u00e9es partout dans le monde<\/em>\u2009\u00bb, selon Magnus S\u00e4ven\u00e4s, V.P Customer Care &amp; Quality chez Electrolux Professional.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Pour r\u00e9pondre aux exigences de qualit\u00e9 de notre r\u00e9seau professionnel, Electrolux Professional propose une solution de Support Client complet, compos\u00e9 d\u2019une \u00e9quipe au service de tous les installateurs, pour am\u00e9liorer leur efficacit\u00e9 et leur rentabilit\u00e9. Le professionnalisme ainsi que la haute r\u00e9activit\u00e9 de ce support permettent aux \u00e9quipements Electrolux Professional d\u2019allier performance et fiabilit\u00e9. Baptis\u00e9 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10637,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"class_list":["post-10635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-parole-dexperts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Avantages Support Client Essentia | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"Vous recherchez un service client efficace et performant offrant de nombreux avantages\u00a0? 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