{"id":26878,"date":"2025-02-20T11:49:15","date_gmt":"2025-02-20T11:49:15","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/fr\/?page_id=26878"},"modified":"2026-05-21T14:12:36","modified_gmt":"2026-05-21T14:12:36","slug":"essentia","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/fr\/essentia\/","title":{"rendered":"Service clients et technique"},"content":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”6273″ minimum_height=”400px”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][elx_heading font_container=”h1″ text_color=”inherit”]Essentia, le coeur du service clients[\/elx_heading][vc_empty_space height=”15px”][vc_column_text]De l\u2019installation jusqu\u2019\u00e0 la fin de vie de vos \u00e9quipements, notre service clients Essentia met \u00e0 votre disposition toute son expertise<\/strong>, fruit de nombreuses ann\u00e9es d\u2019exp\u00e9rience dans la conception de cuisines et de blanchisseries professionnelles.[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

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Equipez-vous d’accessoires d’origine<\/strong> et de consommables adapt\u00e9s \u00e0 vos solutions<\/strong> et rigoureusement test\u00e9s par les experts Electrolux Professional<\/strong>, garantissant durabilit\u00e9 et performance de votre \u00e9quipement et s\u00e9curit\u00e9 pour les utilisateurs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space][vc_column_text]Avec le service Essentia, Electrolux Professional prend soin de vos \u00e9quipements pour que vous puissiez vous concentrer sur votre c\u0153ur de m\u00e9tier.<\/strong>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”64px”][vc_single_image image=”11210″ img_size=”350*350″ alignment=”center”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1759844091317{background-color: #e9eff5 !important;}”][vc_column][elx_features_download title=”Pourquoi choisir le service technique Electrolux Professional ?” tag_title=”h2″ title_download=”Guide des accessoires” title_discover=”D\u00e9couvrir” container_type=”container-fluid” bg_row=”bg-row-light-blue” values=”%5B%7B%22select_type%22%3A%22link%22%2C%22link_download%22%3A%22url%3Ahttps%253A%252F%252Fwww.electroluxprofessional.com%252Ffr%252Fguide-de-selection-des-detergents%252F%7Ctitle%3ACuisine%2520professionnelle%22%7D%2C%7B%22select_type%22%3A%22link%22%2C%22link_download%22%3A%22url%3Ahttps%253A%252F%252Fwww.electroluxprofessional.com%252Ffr%252Fwp-content%252Fuploads%252F2025%252F03%252FEPR_Guide_selection_detergents_2023_FR-DF-BLANCHISSERIE-BD-PLANCHE.pdf%7Ctitle%3ABlanchisserie%22%7D%5D” discover=”%5B%7B%22link_discover%22%3A%22url%3Ahttps%253A%252F%252Fwww.electroluxprofessional.com%252Ffr%252Faccessoires-consommables%252Fgamme-detergents-ecologiques-line6000%252F%7Ctitle%3ALessiviels%2520blanchisserie%22%7D%2C%7B%22link_discover%22%3A%22url%3Ahttps%253A%252F%252Fwww.electroluxprofessional.com%252Ffr%252Fdetergents-fours-skyline%252F%7Ctitle%3AD%25C3%25A9tergents%2520fours%2520SkyLine%22%7D%5D” features=”%5B%7B%22tag_icon_title%22%3A%22h4%22%7D%5D” link=”url:%23contact|title:Contacter%20un%20expert”]<\/p>\n

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La qualit\u00e9 de notre service repose sur la capacit\u00e9 \u00e0 travailler avec un r\u00e9seau performant et de qualit\u00e9, r\u00e9guli\u00e8rement form\u00e9 \u00e0 nos produits. Celui-ci s\u2019appuie sur un r\u00e9seau fort agr\u00e9\u00e9 <\/span>de 400 techniciens sp\u00e9cialis\u00e9s en cuisine professionnels<\/strong> et de 200 techniciens blanchisserie \u2013 dont 140 sp\u00e9cialis\u00e9s sur le segment de la sant\u00e9<\/strong>, \u00e0 travers notre r\u00e9seau agr\u00e9\u00e9 Androm\u00e8de.<\/p>\n

Nos 8 experts techniques<\/strong> se chargent de les former et de les accompagner avec un partage constant des probl\u00e9matiques rencontr\u00e9es, des bases de donn\u00e9es de pi\u00e8ces d\u00e9tach\u00e9es, etc\u2026\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n

[\/elx_features_download][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_container=”h3″ text_color=”inherit”]Un accompagnement adapt\u00e9 sur toute la dur\u00e9e de vie de vos \u00e9quipements[\/elx_heading][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row gap=”10″ content_placement=”middle” matched_labels=””][vc_column width=”1\/5″ matched_labels=”” css=”.vc_custom_1776958639612{margin-right: 10px !important;background-color: #dae4ef !important;}”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Maintenance pr\u00e9ventive<\/h6>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/5″ matched_labels=”” css=”.vc_custom_1776958649055{margin-right: 10px !important;background-color: #dae4ef !important;}”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Recommandation apr\u00e8s-vente<\/h6>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/5″ matched_labels=”” css=”.vc_custom_1776958661527{margin-right: 10px !important;background-color: #dae4ef !important;}”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Pi\u00e8ces d\u00e9tach\u00e9es & consommables<\/h6>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/5″ matched_labels=”” css=”.vc_custom_1776958670084{margin-right: 10px !important;background-color: #dae4ef !important;}”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

R\u00e9parations \u00e9ventuelles<\/h6>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/5″ matched_labels=”” css=”.vc_custom_1776958608524{background-color: #dae4ef !important;}”][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Fin de vie – remplacement<\/h6>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”1\/4″][elx_heading font_container=”h4″ text_color=”inherit” text_align=”text-center”]Lavage[\/elx_heading][vc_empty_space][vc_empty_space][vc_single_image image=”11397″ img_size=”205*140″ alignment=”center” onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/fr\/equipement-blanchisserie\/lave-linge-professionnels\/”][vc_empty_space][\/vc_column][vc_column width=”1\/4″][elx_heading font_container=”h4″ text_color=”inherit” text_align=”text-center”]S\u00e9chage[\/elx_heading][vc_empty_space][vc_single_image image=”15155″ img_size=”200*180″ alignment=”center” onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/fr\/equipement-blanchisserie\/seche-linge-professionnels\/”][vc_empty_space][\/vc_column][vc_column width=”1\/4″][elx_heading font_container=”h4″ text_color=”inherit” text_align=”text-center”]Repassage & finition[\/elx_heading][vc_empty_space][vc_empty_space][vc_single_image image=”23704″ img_size=”200*120″ alignment=”center” onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/fr\/equipement-blanchisserie\/repasseuses-professionnelles\/”][vc_empty_space][vc_empty_space][\/vc_column][vc_column width=”1\/4″][elx_heading font_container=”h4″ text_color=”inherit” text_align=”text-center”]Entretien & SAV[\/elx_heading][vc_empty_space][vc_single_image image=”6271″ img_size=”200*180″ alignment=”center”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_empty_space][vc_empty_space][vc_single_image image=”10817″ img_size=”large” alignment=”center”][vc_empty_space][\/vc_column][vc_column width=”2\/3″][vc_empty_space][vc_empty_space][elx_heading font_container=”h3″ text_color=”inherit”]Un service client disponible pour des \u00e9quipements toujours fonctionnels[\/elx_heading][vc_empty_space height=”10px”][vc_column_text]Electrolux Professional propose des formules de contrats de service sur mesure<\/strong>, toutes con\u00e7ues pour garantir le maintien et l’optimisation des performances, de la disponibilit\u00e9 et de la s\u00e9curit\u00e9 de vos \u00e9quipements. Nos techniciens et nos partenaires agr\u00e9\u00e9s effectuent des visites r\u00e9guli\u00e8res pour s’assurer du bon fonctionnement de vos \u00e9quipements.<\/strong><\/span>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][elx_heading font_container=”h3″ text_color=”inherit”]Une r\u00e9elle tranquillit\u00e9 d’esprit pour vous et votre activit\u00e9[\/elx_heading][vc_empty_space height=”10px”][vc_column_text]<\/p>\n

Gr\u00e2ce \u00e0 une maintenance fiable, des pi\u00e8ces d\u2019origine, des techniciens certifi\u00e9s et des contrats \u00e0 co\u00fbts ma\u00eetris\u00e9s,<\/strong> notre objectif est de :<\/p>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text]Minimiser <\/strong>les interruptions et les pannes impr\u00e9vues
\nMaintenir <\/strong>la performance et l\u2019efficacit\u00e9 des \u00e9quipements au fil du temps.
\nGarantir <\/strong>l\u2019utilisation de pi\u00e8ces d\u2019origine et de techniciens certifi\u00e9s pour la maintenance et les r\u00e9parations.
\nOffrir <\/strong>une pr\u00e9visibilit\u00e9 des co\u00fbts (via des contrats fixes) et une tranquillit\u00e9 d\u2019esprit.[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”15px”][vc_single_image image=”29290″ img_size=”large” alignment=”center”][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”1\/2″][vc_single_image image=”10817″ img_size=”large” alignment=”center”][\/vc_column][vc_column width=”1\/2″][elx_heading font_container=”h3″ text_color=”inherit”]Une intervention au plus pr\u00e8s des utilisateurs\u200b[\/elx_heading][vc_empty_space][vc_column_text]<\/p>\n

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  • R\u00e9alise la pr\u00e9-visite commerciale et technique, assure le suivi et conseil sur des travaux ou sur l’organisation<\/li>\n
  • Installe le mat\u00e9riel et fait les raccordements<\/li>\n
  • Forme les utilisateurs<\/li>\n
  • Assure la garantie 2 ans et toutes interventions curatives<\/li>\n
  • Propose la maintenance pr\u00e9ventive<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h3″ text_color=”inherit”]Une charte qualit\u00e9 et un engagement RSE[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row gap=”10″ equal_height=”yes”][vc_column width=”1\/4″ css=”.vc_custom_1740406118340{margin-right: 10px !important;margin-left: 10px !important;padding-bottom: 30px !important;background-color: #e2e2e2 !important;}”][elx_heading font_container=”h6″ text_color=”electrolux-blue” text_align=”text-left”]Des circuits courts[\/elx_heading][vc_column_text]<\/p>\n

    Nos mat\u00e9riels viennent principalement d\u2019usines en France et en Europe.<\/p>\n

    [\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1740405441799{margin-right: 10px !important;margin-left: 10px !important;padding-bottom: 30px !important;background-color: #d5e4f2 !important;}”][elx_heading font_container=”h6″ text_color=”electrolux-blue” text_align=”text-left”]Equipements durables[\/elx_heading][vc_column_text]<\/p>\n

    Les produits Electrolux Professional sont recyclables \u00e0 plus de 65% et sont fabriqu\u00e9s dans des usines certifi\u00e9es ISO9001.<\/p>\n

    [\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1740406075534{margin-right: 10px !important;margin-left: 10px !important;padding-bottom: 30px !important;background-color: #c2e5ef !important;}”][elx_heading font_container=”h6″ text_color=”electrolux-blue” text_align=”text-left”]Bien-\u00eatre des utilisateurs[\/elx_heading][vc_column_text]<\/p>\n

    Une gamme de mat\u00e9riel certifi\u00e9e ERGOCERT avec faible nuisance sonore et conforme \u00e0 la norme HACCP et \u00e0 la m\u00e9thode RABC.<\/p>\n

    [\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1740407972524{margin-right: 10px !important;margin-left: 10px !important;padding-bottom: 30px !important;background-color: #ccd6c5 !important;}”][elx_heading font_container=”h6″ text_color=”electrolux-blue” text_align=”text-left”]Certification RSE[\/elx_heading][vc_column_text]<\/p>\n

    M\u00e9daille ECOVADIS Gold
    \nEngagement environnemental<\/p>\n

    [\/vc_column_text][vc_empty_space][vc_single_image image=”27780″ img_size=”100*100″][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”15px”][elx_heading text_color=”inherit” text_align=”text-center”]Accessoires & consommables[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_empty_space height=”15px”][elx_heading font_container=”h3″ text_color=”inherit” text_align=”text-center”]Cuisine professionnelle[\/elx_heading][vc_empty_space height=”15px”][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Ffr%2Faccessoires-consommables%2F|title:Accessoires%20et%20consommables” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”21387″ img_size=”555*250″ alignment=”center” onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/fr\/accessoires-consommables\/”][\/elx_simple_link_block][vc_empty_space height=”15px”][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”15px”][elx_heading font_container=”h3″ text_color=”inherit” text_align=”text-center”]Blanchisserie professionnelle[\/elx_heading][vc_empty_space height=”15px”][elx_simple_link_block link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Ffr%2Faccessoires-consommables-blanchisserie%2F|title:Accessoires%20et%20consommables%20blanchisserie” text_align=”text-left” text_color=”inherit” background_color=”inherit” background_hover_color=”darker-hover” extra_class=”” reveal_effect=”” reveal_duration=”” reveal_delay=””][vc_single_image image=”28832″ img_size=”555*250″ alignment=”center” onclick=”custom_link” link=”https:\/\/www.electroluxprofessional.com\/fr\/accessoires-consommables-blanchisserie\/”][\/elx_simple_link_block][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading text_color=”inherit” text_align=”text-center”]Un r\u00e9seau de partenaires-installateurs agr\u00e9\u00e9s [\/elx_heading][vc_empty_space height=”15px”][vc_column_text]<\/p>\n

    D\u00e9couvrez notre r\u00e9seau de partenaires-installateurs agr\u00e9\u00e9s pr\u00eat \u00e0 intervenir \u00e0 tout moment, pour assurer l’entretien et la maintenance de vos \u00e9quipements, assurant ainsi la durabilit\u00e9 de votre \u00e9quipement.<\/p>\n

    [\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column css=”.vc_custom_1776261714700{background-color: #f4f4f4 !important;}”][elx_heading font_container=”h3″ text_color=”inherit” text_align=”text-center”]Cuisine professionnelle & blanchisserie[\/elx_heading][vc_empty_space height=”15px”][elx_button button_text=”Trouver un partenaire” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Ffr%2Frevendeurs-stc%2F|title:Service%20clients%20et%20technique”][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column css=”.vc_custom_1776261714700{background-color: #f4f4f4 !important;}”][elx_heading font_container=”h3″ text_color=”inherit” text_align=”text-center”]Androm\u00e8de, 1er r\u00e9seau fran\u00e7ais de concepteurs et installateurs de blanchisserie[\/elx_heading][vc_empty_space height=”15px”][elx_button button_text=”D\u00e9couvrir” button_style=”secondary-bordered” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Ffr%2Freseau-andromede%2F|title:Service%20clients%20et%20technique”][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1764150742273{background-color: #00143a !important;}” el_id=”contact”][vc_column][vc_empty_space][elx_heading font_container=”h3″ text_color=”white” text_align=”text-center”]Vous souhaitez plus d’informations ?
    \nContactez-nous via notre formulaire :[\/elx_heading][elx_o2000_contact_us s=”Demande d’informations Androm\u00e8de” request_type=”Customer support” country=”France” b=”laundry” text_color=”#FFFFFF” thanks=”Merci pour votre demande, un expert vous contactera sous peu.”][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”6273″ minimum_height=”400px”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][elx_heading font_container=”h1″ text_color=”inherit”]Essentia, le coeur du service clients[\/elx_heading][vc_empty_space height=”15px”][vc_column_text]De l\u2019installation jusqu\u2019\u00e0 la fin de vie de vos \u00e9quipements, notre service clients Essentia met \u00e0 votre disposition toute son expertise, fruit de nombreuses ann\u00e9es d\u2019exp\u00e9rience dans la conception de cuisines et de blanchisseries professionnelles.[\/vc_column_text][vc_empty_space][vc_column_text] Equipez-vous d’accessoires d’origine et de consommables adapt\u00e9s \u00e0 […]<\/p>\n","protected":false},"author":93,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26878","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService clients et technique | Electrolux Professional France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/fr\/essentia\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service clients et technique | Electrolux Professional France\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”6273″ minimum_height=”400px”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][elx_heading font_container=”h1″ text_color=”inherit”]Essentia, le coeur du service clients[\/elx_heading][vc_empty_space height=”15px”][vc_column_text]De l\u2019installation jusqu\u2019\u00e0 la fin de vie de vos \u00e9quipements, notre service clients Essentia met \u00e0 votre disposition toute son expertise, fruit de nombreuses ann\u00e9es d\u2019exp\u00e9rience dans la conception de cuisines et de blanchisseries professionnelles.[\/vc_column_text][vc_empty_space][vc_column_text] Equipez-vous d’accessoires d’origine et de consommables adapt\u00e9s \u00e0 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/fr\/essentia\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional France\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T14:12:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" 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