{"id":11838,"date":"2020-06-11T14:27:01","date_gmt":"2020-06-11T12:27:01","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/?page_id=30572"},"modified":"2020-07-01T10:04:58","modified_gmt":"2020-07-01T10:04:58","slug":"two-pairs-of-eyes","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/","title":{"rendered":"Two Pairs of Eyes &#8211; Service \u00e0 distance"},"content":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;11827&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Two Pairs of Eyes<br \/>\npar Electrolux Professional[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]R\u00e9duisez les interruptions de service, augmentez votre productivit\u00e9.<br \/>\nR\u00e9duisez le temps de maintenance et \u00e9conomisez sur vos co\u00fbts de fonctionnement.<br \/>\n[\/elx_heading][vc_empty_space][vc_column_text]La r\u00e9elle exp\u00e9rience client commence lorsque les choses ne se d\u00e9roulent pas comme pr\u00e9vu. Attente au t\u00e9l\u00e9phone, pour un rendez-vous , distances avec votre fournisseur, premiers probl\u00e8mes \u00e0 r\u00e9soudre \u2013 il est temps de repenser le service et la maintenance :<\/p>\n<ul>\n<li><strong>Guidage \u00e0 distance<\/strong> avec le service de r\u00e9alit\u00e9 augment\u00e9e <em>Two Pairs of Eyes<\/em><\/li>\n<li><strong>Assistance pratique \u00e0 distance<\/strong> via smartphone ou tablette<\/li>\n<li><strong>Communication interactive<\/strong> entre le service apr\u00e8s-vente et votre support Electrolux Professional<\/li>\n<li><strong>R\u00e9solution des probl\u00e8mes<\/strong> sur place ou r\u00e9alisation d\u2019un premier diagnostic<\/li>\n<li><strong>Indication et commande des pi\u00e8ces de rechange<\/strong> puis r\u00e9alisation de vos r\u00e9parations gr\u00e2ce aux instructions \u00e0 distance<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;11828&#8243; img_size=&#8221;500px&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1590595681310{background-color: #6f869b !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590595626248{background-color: #6f869b !important;}&#8221;][elx_heading text_color=&#8221;white&#8221;]Service sans contact &#8211; \u00e0 distance : encore plus proche de vous qu&#8217;auparavant[\/elx_heading][vc_column_text]Avec<em> Two Pairs of Eyes,<\/em> nous vous fournissons une connexion transparente entre vos techniciens de maintenance et les experts techniques Electrolux Professional. Le guidage \u00e0 distance est une solution vous permettant de mieux guider la personne &#8211; comme si vous y \u00e9tiez.[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1590594270682{background-color: #6f869b !important;}&#8221;][vc_empty_space][elx_download_block text=&#8221;T\u00e9l\u00e9charger<br \/>\nle flyer Two Pairs of Eyes&#8221; document_type=&#8221;brochures&#8221; background_color=&#8221;electrolux-blue&#8221; background_image=&#8221;11826&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Comment cela fonctionne t-il ?[\/elx_heading][elx_heading text_color=&#8221;inherit&#8221;]Imaginez que vous recevez un code d&#8217;erreur, que l&#8217;\u00e9quipement s&#8217;arr\u00eate ou ne fonctionne pas.<br \/>\nVous n&#8217;\u00eates pas en mesure de r\u00e9soudre ou d&#8217;analyser le probl\u00e8me &#8211; et vos op\u00e9rations doivent continuer.[\/elx_heading][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;11829&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]<strong>Connectez-vous simplement au support technique<\/strong>, en utilisant la solution <em>Two Pairs of Eyes<\/em> sur votre smartphone ou tablette et d\u00e9marrez une session <strong>vid\u00e9o de pilotage \u00e0 distance.<\/strong>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;11830&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Nos experts techniques peuvent <strong>reconna\u00eetre le dysfonctionnement ou la panne<\/strong> \u00e0 travers leur appareil et le diagnostiquer. Ils vous <strong>guident ainsi \u00e0 distance<\/strong>, gr\u00e2ce \u00e0 des outils tels que des pointeurs.[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;11831&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_column_text]Vous <strong>r\u00e9glez ainsi le probl\u00e8me ensemble<\/strong> et\/ou d\u00e9cidez de prendre des mesures suppl\u00e9mentaires.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]R\u00e9solution des probl\u00e8mes environ 30% plus rapide, 50% d&#8217;erreurs en moins par rapport aux appels vid\u00e9o standard[\/elx_heading][vc_empty_space][vc_column_text]<strong>G\u00e9rez tous vos \u00e9quipements Electrolux Professional<\/strong> avec la m\u00eame solution de pilotage \u00e0 distance &#8211; pour transmettre vos connaissances, former votre personnel et augmenter votre niveau de service client.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]NOMBRE<br \/>\nD&#8217;ERREURS [\/elx_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;11832&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]TEMPS DE R\u00c9SOLUTION<br \/>\nDES PROBL\u00c8MES[\/elx_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;11833&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1590601703148{background-color: #f4f4f4 !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_empty_space][elx_heading font_size=&#8221;h1&#8243; text_color=&#8221;inherit&#8221; text_align=&#8221;text-left&#8221;]En bref :[\/elx_heading][vc_empty_space][vc_column_text]Gr\u00e2ce au <strong>guidage \u00e0 distance<\/strong> <em>Two Pairs of Eyes, <\/em>vous apportez une <strong>expertise suppl\u00e9mentaire<\/strong>, raccourcissez les temps d&#8217;arr\u00eat de l&#8217;\u00e9quipement, r\u00e9duisez les co\u00fbts de service et, par cons\u00e9quent, les co\u00fbts de fonctionnement globaux. O\u00f9 que votre entreprise se trouve dans le monde, <em>Two Pairs of Eyes<\/em> est disponible.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_empty_space][vc_single_image image=&#8221;11834&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading text_color=&#8221;inherit&#8221;]Contactez-nous pour plus d&#8217;informations sur Two Pairs of Eyes[\/elx_heading][elx_o2000_contact_us r=&#8221;Je souhaiterais plus d&#8217;informations sur Two Pairs of Eyes.&#8221; country=&#8221;France&#8221; l=&#8221;fr&#8221;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; only_for_logged_in=&#8221;true&#8221;][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;11836&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box id_box=&#8221;11837&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][elx_maylike_box][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;electroluxpro-full-width-no-padding&#8221;][vc_column][vc_single_image image=&#8221;11827&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=&#8221;h1&#8243; text_color=&#8221;inherit&#8221;]Two Pairs of Eyes par Electrolux Professional[\/elx_heading][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][elx_heading text_color=&#8221;inherit&#8221;]R\u00e9duisez les interruptions de service, augmentez votre productivit\u00e9. R\u00e9duisez le temps de maintenance et \u00e9conomisez sur vos co\u00fbts de fonctionnement. [\/elx_heading][vc_empty_space][vc_column_text]La r\u00e9elle exp\u00e9rience client commence lorsque les choses ne se d\u00e9roulent pas comme pr\u00e9vu. Attente au t\u00e9l\u00e9phone, pour un rendez-vous , [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":11825,"parent":2537,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11838","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Two Pairs of Eyes - Service \u00e0 distance | Electrolux Professional France<\/title>\n<meta name=\"description\" content=\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Two Pairs of Eyes - Service \u00e0 distance | Electrolux Professional France\" \/>\n<meta property=\"og:description\" content=\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional France\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-01T10:04:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.electroluxprofessional.com\/fr\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1125\" \/>\n\t<meta property=\"og:image:height\" content=\"1583\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/\",\"url\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/\",\"name\":\"Two Pairs of Eyes - Service \u00e0 distance | Electrolux Professional France\",\"isPartOf\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.electroluxprofessional.com\/fr\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"datePublished\":\"2020-06-11T12:27:01+00:00\",\"dateModified\":\"2020-07-01T10:04:58+00:00\",\"description\":\"With the Two Pairs of Eyes by Electrolux Professional you short downtimes, increase productivity, reduce service time and save running costs.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/#primaryimage\",\"url\":\"https:\/\/www.electroluxprofessional.com\/fr\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"contentUrl\":\"https:\/\/www.electroluxprofessional.com\/fr\/wp-content\/uploads\/2020\/06\/banner-twopairsofeys-1125-1.jpg\",\"width\":1125,\"height\":1583,\"caption\":\"banner-twopairsofeys-1125\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/fr\/service-et-support\/two-pairs-of-eyes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.electroluxprofessional.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service &#038; 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