{"id":22757,"date":"2025-05-30T13:01:11","date_gmt":"2025-05-30T13:01:11","guid":{"rendered":"https:\/\/www.electroluxprofessional.com\/es\/?page_id=22757"},"modified":"2026-03-31T09:16:02","modified_gmt":"2026-03-31T09:16:02","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/","title":{"rendered":"Essentia Customer Care"},"content":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”22753″ minimum_height=”400px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h1″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Essentia,
\nel coraz\u00f3n de la atenci\u00f3n al cliente[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Essentia eleva el servicio de Atenci\u00f3n al Cliente<\/strong> a un nuevo nivel, ofreciendo un servicio dedicado que se convierte en la ventaja competitiva m\u00e1s importante. Desde la instalaci\u00f3n hasta el final de la vida \u00fatil de cualquier equipo, tenemos preparados acuerdos de mantenimiento<\/strong> basados en nuestros amplios conocimientos, herencia y a\u00f1os de experiencia en el dise\u00f1o de equipamiento para cocinas, lavander\u00edas y bebidas.<\/p>\n

[\/vc_column_text][vc_empty_space][vc_single_image image=”6898″ img_size=”150×150″ alignment=”center”][vc_empty_space][\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column][vc_empty_space height=”50px”][elx_promo_video background_image=”6896″ video_link=”https:\/\/www.youtube.com\/embed\/XVv24k2cXTU?si=5dz9b2EjEhos_BB5″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”22px”][elx_heading font_size=”h1″ text_color=”inherit” text_align=”text-center”]\u00a1Estamos a tu disposici\u00f3n![\/elx_heading][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

Ofrecemos piezas de recambios originales, accesorios de alta calidad y consumibles para garantizar que tu equipo se mantenga en las m\u00e1ximas condiciones.<\/p>\n

[\/vc_column_text][vc_empty_space height=”15px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_heading font_container=”h3″ font_size=”h5″ text_color=”inherit” text_align=”text-center”]Accesorios[\/elx_heading][vc_single_image image=”22754″ img_size=”400×250″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

Puedes confiar en un env\u00edo r\u00e1pido de Accesorios originales<\/strong> rigurosamente testados por expertos de Electrolux Professional<\/strong> para garantizar la durabilidad y el rendimiento<\/strong> de tu equipo, junto con la seguridad de sus usuarios<\/strong>.<\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”COMPRAR AHORA” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][elx_heading font_container=”h3″ font_size=”h5″ text_color=”inherit” text_align=”text-center”]Consumibles[\/elx_heading][vc_single_image image=”22755″ img_size=”318×225″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

Elige detergentes y consumibles certificados que han sido testados y aprobados por Electrolux Professional<\/strong>. Toma una decisi\u00f3n inteligente para optimizar el rendimiento<\/strong>, mejorar la eficiencia y lograr resultados excelentes<\/strong>.<\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”COMPRAR AHORA” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][elx_heading font_container=”h3″ font_size=”h5″ text_color=”inherit” text_align=”text-center”]Recambios[\/elx_heading][vc_single_image image=”22756″ img_size=”278×225″ alignment=”center”][vc_empty_space height=”22px”][vc_column_text]<\/p>\n

\u00a155.000 recambios disponibles en stock! Disfruta de recambios originales garantizados durante al menos 10 a\u00f1os <\/strong>desde el final de la producci\u00f3n. Env\u00edo r\u00e1pido y fiable de recambios en todo el mundo en 24-48 horas<\/strong>.<\/p>\n

[\/vc_column_text][vc_empty_space height=”22px”][elx_shop_now button_text=”COMPRAR AHORA” button_display_block=”display_block_on” button_alignment=”align_center” button_link=”url:https%3A%2F%2Fbuy.electroluxprofessional.com%2F”][vc_empty_space height=”35px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][elx_heading font_size=”h1″ text_color=”inherit” text_align=”text-center”]Eleva tus prestaciones con nuestros
\nacuerdos de servicio*
\n[\/elx_heading][vc_empty_space height=”12px”][vc_column_text]<\/p>\n

Elige entre paquetes flexibles y a medida.
\nReduce el tiempo de inactividad de tu empresa, manteniendo el m\u00e1ximo rendimiento operativo.
\n(*) Sujeto a disponibilidad local<\/p>\n

[\/vc_column_text][vc_empty_space height=”12px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073396355{background-color: #9eb4b9 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Rendimiento<\/h3>\n

Eleva tus est\u00e1ndares<\/h4>\n

Reduce los tiempos de inactividad imprevistos, mant\u00e9n las condiciones de garant\u00eda y un rendimiento operativo \u00f3ptimo.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073358914{background-color: #656664 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Premium<\/h3>\n

Mucho m\u00e1s para ti<\/h4>\n

Ampl\u00eda la garant\u00eda en recambios o costes de mano de obra con intervenciones m\u00e1s r\u00e1pidas in situ\u00a0 y un descuento a\u00f1adido en Accesorios y Consumibles.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”28px” css=”.vc_custom_1731073402162{background-color: #bb8b46 !important;}”][vc_empty_space height=”8px”][vc_column_text]<\/p>\n

Excelencia<\/h3>\n

Tranquilidad asegurada<\/h4>\n

Proporcionamos un programa de mantenimiento y servicio totalmente incluido a un precio fijo.<\/p>\n

[\/vc_column_text][vc_empty_space height=”35px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”12px”][elx_button button_text=”Descarga nuestro cat\u00e1logo de Acuerdos de Servicio” button_style=”secondary” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:http%3A%2F%2Fpride.int.electroluxprofessional.com%2FPrIDE%2FPrIDE_Attach_r%2FCLF%2FCLF_CLF-9JE00193_1_5_1_5_EPR_Essentia_Service%2520agreements_2020_ENG_LR.pdf|target:_blank”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][vc_empty_space][elx_heading font_size=”h1″ text_color=”inherit” text_align=”text-center”]Excelencia de Servicio \u00danica
\nSiempre cerca. Siempre a tu lado.
\n[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column width=”1\/3″][vc_column_text]Equipo I+D: desde la perspectiva del cliente hasta la excelencia interna<\/strong><\/p>\n

Los equipos mundiales de I+D aprovechan las sinergias entre los sectores de dise\u00f1o internos para reducir los plazos de salida al mercado, mientras efect\u00faan investigaciones de mercado y buscan nuevas oportunidades.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][vc_column width=”1\/3″][vc_column_text]La red de atenci\u00f3n al cliente m\u00e1s\u00a0<\/strong>extensa de todo el mundo<\/strong><\/p>\n

Electrolux Professional ofrece la red de atenci\u00f3n al cliente m\u00e1s extensa del mundo, capaz de responder a tus necesidades con una amplia presencia local antes, durante y despu\u00e9s de la compra.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][vc_column width=”1\/3″][vc_column_text]Certificaciones y Logros de Sostenibilidad<\/strong><\/p>\n

El Grupo Electrolux Professional es reconocido por sus logros en sostenibilidad, incluyendo una calificaci\u00f3n de plata de EcoVadis, una puntuaci\u00f3n B de CDP, una puntuaci\u00f3n baja de riesgo ESG de Sustainalytics y certificaciones ISO para sistemas de gesti\u00f3n medioambiental, energ\u00e9tica y de calidad.[\/vc_column_text][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][vc_empty_space height=”12px”][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1748881767262{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

1.900<\/span><\/strong>
\ncentros de servicio
\nautorizados<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1748881783114{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

7.000<\/span><\/strong>
\nt\u00e9cnicos
\nespecializados<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1748881860846{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

55.000<\/span><\/strong>
\nrecambios
\nen stock<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/4″ offset=”vc_col-xs-6″][vc_column_text css=”.vc_custom_1748881889894{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 35px !important;}”]<\/p>\n

24-48 h<\/span><\/strong>
\ndisponibilidad mundial
\nde recambios<\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row custom_color_row=”bg-row-light-blue”][vc_column][elx_button button_text=”Buscar partner de servicio” button_display_block=”display_block_on” button_alignment=”align_center” button_alignment_mobile=”text-center-mobile” button_link=”url:https%3A%2F%2Fwww.electroluxprofessional.com%2Fes%2Fpuntos-de-venta-y-servicio%2F|target:_blank”][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”][elx_heading font_size=”h1″ text_color=”inherit” text_align=”text-center”]Ponte en contacto con nuestra Atenci\u00f3n al Cliente
\n[\/elx_heading][vc_empty_space height=”22px”][elx_o2000_contact_us country=”Spain” r=”Me gustar\u00eda saber m\u00e1s sobre Essentia. Por favor, poneos en contacto conmigo.”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”electroluxpro-full-width-no-padding”][vc_column][elx_image_block background_image=”22753″ minimum_height=”400px”][\/vc_column][\/vc_row][vc_row][vc_column][elx_heading font_container=”h1″ font_size=”h1″ text_color=”inherit” text_align=”text-center”]Essentia, el coraz\u00f3n de la atenci\u00f3n al cliente[\/elx_heading][vc_empty_space height=”22px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Essentia eleva el servicio de Atenci\u00f3n al Cliente a un nuevo nivel, ofreciendo un servicio dedicado que se convierte en la ventaja competitiva m\u00e1s importante. Desde la instalaci\u00f3n hasta el final de la vida \u00fatil de cualquier equipo, tenemos […]<\/p>\n","protected":false},"author":368,"featured_media":22753,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22757","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nEssentia Customer Care | Electrolux Professional<\/title>\n<meta name=\"description\" content=\"Essentia ofrece soporte experto, recambios originales y mantenimiento fiable para maximizar el rendimiento y la eficiencia de tus equipos profesionales.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Essentia Customer Care | Electrolux Professional\" \/>\n<meta property=\"og:description\" content=\"Essentia ofrece soporte experto, recambios originales y mantenimiento fiable para maximizar el rendimiento y la eficiencia de tus equipos profesionales.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional Espa\u00f1a\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-31T09:16:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.electroluxprofessional.com\/es\/wp-content\/uploads\/2025\/05\/Featured-Banner-H-banner-equipment-maintainance.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/\",\"url\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/\",\"name\":\"Essentia Customer Care | Electrolux Professional\",\"isPartOf\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.electroluxprofessional.com\/es\/wp-content\/uploads\/2025\/05\/Featured-Banner-H-banner-equipment-maintainance.webp\",\"datePublished\":\"2025-05-30T13:01:11+00:00\",\"dateModified\":\"2026-03-31T09:16:02+00:00\",\"description\":\"Essentia ofrece soporte experto, recambios originales y mantenimiento fiable para maximizar el rendimiento y la eficiencia de tus equipos profesionales.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/#primaryimage\",\"url\":\"https:\/\/www.electroluxprofessional.com\/es\/wp-content\/uploads\/2025\/05\/Featured-Banner-H-banner-equipment-maintainance.webp\",\"contentUrl\":\"https:\/\/www.electroluxprofessional.com\/es\/wp-content\/uploads\/2025\/05\/Featured-Banner-H-banner-equipment-maintainance.webp\",\"width\":2000,\"height\":350},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.electroluxprofessional.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Essentia Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/es\/#website\",\"url\":\"https:\/\/www.electroluxprofessional.com\/es\/\",\"name\":\"Electrolux Professional Espa\u00f1a\",\"description\":\"Equipamiento cocinas profesionales y lavander\u00edas comerciales. 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