[vc_row][vc_column][vc_column_text]B\u011bhem t\u00e9to doby karant\u00e9ny a soci\u00e1ln\u00edho odstupu jsou servisn\u00ed technici st\u00e1le schopni poskytovat vzd\u00e1lenou podporu z\u00e1kazn\u00edk\u016fm d\u00edky vyzkou\u0161en\u00e9mu a ov\u011b\u0159en\u00e9mu n\u00e1stroji roz\u0161\u00ed\u0159en\u00e9 reality.<\/p>\n
Tato technologie byla vyvinuta extern\u00ed spole\u010dnost\u00ed, na z\u00e1klad\u011b po\u017eadavk\u016f od servisn\u00edho t\u00fdmu Professional ve \u0160v\u00e9dsku a na\u0161ich nejlep\u0161\u00edch technik\u016f, pro p\u0159izp\u016fsoben\u00ed funkc\u00ed a zv\u00fd\u0161en\u00ed snadnosti pou\u017e\u00edv\u00e1n\u00ed.<\/p>\n
\u201cByli jsme p\u0159ipraveni roz\u0161\u00ed\u0159it pou\u017e\u00edv\u00e1n\u00ed roz\u0161\u00ed\u0159en\u00e9 reality v Evrop\u011b, ale vzhledem k sou\u010dasn\u00e9 situaci, kdy technici nemohou nav\u0161t\u00edvit m\u00edsta osobn\u011b, jsme v n\u011bkolika p\u0159\u00ed\u0161t\u00edch m\u011bs\u00edc\u00edch zv\u00fd\u0161ili po\u010det \u0161kolen\u00ed a zdvojn\u00e1sobili po\u010det licenc\u00ed, abychom mohli slou\u017eit na\u0161im z\u00e1kazn\u00edk\u016fm, \u201cvysv\u011btluje Magnus S\u00e4ven\u00e4s, viceprezident skupiny pro p\u00e9\u010di o z\u00e1kazn\u00edka a kvalitu<\/strong>.<\/p><\/blockquote>\n
<\/p>\n
Princip je jednoduch\u00fd – technik a z\u00e1kazn\u00edk sd\u00edlej\u00ed stejn\u00fd pohled na sv\u00fdch obrazovk\u00e1ch chytr\u00e9ho telefonu nebo tabletu. P\u0159esto se kouzlo skute\u010dn\u011b odehr\u00e1v\u00e1 v re\u017eimu virtu\u00e1ln\u00ed reality, kdy je technik schopen poskytovat veden\u00ed a podporu stejn\u011b jako manu\u00e1ln\u011b.<\/p>\n
D\u00edky technologii AR<\/strong>, s rukou za obrazovkou, mohou technici prakticky ukazovat a ozna\u010dovat d\u00edly, co\u017e umo\u017e\u0148uje d\u00e1lkov\u011b u\u010dit, nap\u0159\u00edklad jak prov\u00e1d\u011bt \u00fadr\u017ebu nebo opravy komponent.[\/vc_column_text][vc_empty_space][vc_single_image image=”5182″ img_size=”full” alignment=”center”][vc_empty_space][vc_column_text]Tento n\u00e1stroj byl doposud \u00fasp\u011b\u0161n\u011b pou\u017e\u00edv\u00e1n k poskytov\u00e1n\u00ed slu\u017eeb pro pr\u00e1delny a odlehl\u00e9 oblasti v severn\u00edm \u0160v\u00e9dsku. Dal\u0161\u00ed vyu\u017eit\u00ed t\u00e9to technologie bylo ve v\u011bznic\u00edch ve Velk\u00e9 Brit\u00e1nii, kde by povolen\u00ed na n\u00e1v\u0161t\u011bvu technika vy\u017eadovalo \u010das a pl\u00e1nov\u00e1n\u00ed.<\/p>\n
“To n\u00e1m umo\u017e\u0148uje poskytovat okam\u017eitou reakci a v kone\u010dn\u00e9m d\u016fsledku \u00fa\u010dinn\u011bj\u0161\u00ed a n\u00e1kladov\u011b efektivn\u011bj\u0161\u00ed slu\u017ebu z\u00e1kazn\u00edkovi,” dod\u00e1v\u00e1 S\u00e4ven\u00e4s. “M\u016f\u017eeme tak\u00e9 l\u00e9pe m\u011b\u0159it \u010das v\u00fdkonu a vyhodnotit” virtu\u00e1ln\u00ed n\u00e1v\u0161t\u011bvu “z hlediska mno\u017estv\u00ed \u010dasu str\u00e1ven\u00e9ho a fakturace za poskytnut\u00e9 slu\u017eby.”<\/p><\/blockquote>\n
<\/p>\n
Ji\u017e byla zah\u00e1jena \u00favodn\u00ed \u0161kolen\u00ed – a ned\u00e1vno byl zp\u0159\u00edstupn\u011bn webov\u00fd semin\u00e1\u0159 e-learningu\u00a0\u0161kol\u00edc\u00ed akademie Electrolux Professional Customer Care<\/a>\u00a0pro v\u0161echny\u00a0celosv\u011btov\u00e9 servisn\u00ed t\u00fdmy<\/a>\u00a0,spolu s 50 dal\u0161\u00edmi online \u0161kolen\u00edmi, kter\u00e1 jsou v\u011bnov\u00e1na nab\u00eddce slu\u017eeb Professional.<\/p>\n
\u201eOchota a flexibilita servisn\u00edch t\u00fdm\u016f v t\u011bchto zem\u00edch byla impozantn\u00ed a skute\u010dn\u011b podporovaly prom\u011bnu v\u00fdzvy v p\u0159\u00edle\u017eitost a vedly tuto krokovou zm\u011bnu ve zp\u016fsobu, jak\u00fdm v budoucnu digitalizujeme poskytov\u00e1n\u00ed slu\u017eeb,\u201c komentuje S\u00e4ven\u00e4s. “Cht\u011bl bych pod\u011bkovat \u00fast\u0159edn\u00edm a m\u00edstn\u00edm t\u00fdm\u016fm za intenzivn\u00ed pr\u00e1ci na uskute\u010dn\u011bn\u00ed velk\u00e9 zm\u011bny.” uzav\u00edr\u00e1 S\u00e4ven\u00e4s.<\/strong><\/p><\/blockquote>\n
[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][elx_maylike_box id_box=”5200″][\/vc_column][vc_column width=”1\/3″][elx_maylike_box id_box=”1394″][\/vc_column][vc_column width=”1\/3″][elx_maylike_box id_box=”2842″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_row][vc_column][vc_column_text]B\u011bhem t\u00e9to doby karant\u00e9ny a soci\u00e1ln\u00edho odstupu jsou servisn\u00ed technici st\u00e1le schopni poskytovat vzd\u00e1lenou podporu z\u00e1kazn\u00edk\u016fm d\u00edky vyzkou\u0161en\u00e9mu a ov\u011b\u0159en\u00e9mu n\u00e1stroji roz\u0161\u00ed\u0159en\u00e9 reality. Tato technologie byla vyvinuta extern\u00ed spole\u010dnost\u00ed, na z\u00e1klad\u011b po\u017eadavk\u016f od servisn\u00edho t\u00fdmu Professional ve \u0160v\u00e9dsku a na\u0161ich nejlep\u0161\u00edch technik\u016f, pro p\u0159izp\u016fsoben\u00ed funkc\u00ed a zv\u00fd\u0161en\u00ed snadnosti pou\u017e\u00edv\u00e1n\u00ed. \u201cByli jsme p\u0159ipraveni roz\u0161\u00ed\u0159it pou\u017e\u00edv\u00e1n\u00ed roz\u0161\u00ed\u0159en\u00e9 […]<\/p>\n","protected":false},"author":39,"featured_media":5199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"class_list":["post-5202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-essentia-customer-care"],"acf":[],"yoast_head":"\n
Z\u016fsta\u0148te v bl\u00edzkosti z\u00e1kazn\u00edk\u016f p\u0159i servisu s vyu\u017eit\u00edm virtu\u00e1ln\u00ed reality - Electrolux Professional \u010cesk\u00e1 republika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.electroluxprofessional.com\/cz\/virtualni-rozsirena-realita-servis\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Z\u016fsta\u0148te v bl\u00edzkosti z\u00e1kazn\u00edk\u016f p\u0159i servisu s vyu\u017eit\u00edm virtu\u00e1ln\u00ed reality - Electrolux Professional \u010cesk\u00e1 republika\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]B\u011bhem t\u00e9to doby karant\u00e9ny a soci\u00e1ln\u00edho odstupu jsou servisn\u00ed technici st\u00e1le schopni poskytovat vzd\u00e1lenou podporu z\u00e1kazn\u00edk\u016fm d\u00edky vyzkou\u0161en\u00e9mu a ov\u011b\u0159en\u00e9mu n\u00e1stroji roz\u0161\u00ed\u0159en\u00e9 reality. Tato technologie byla vyvinuta extern\u00ed spole\u010dnost\u00ed, na z\u00e1klad\u011b po\u017eadavk\u016f od servisn\u00edho t\u00fdmu Professional ve \u0160v\u00e9dsku a na\u0161ich nejlep\u0161\u00edch technik\u016f, pro p\u0159izp\u016fsoben\u00ed funkc\u00ed a zv\u00fd\u0161en\u00ed snadnosti pou\u017e\u00edv\u00e1n\u00ed. \u201cByli jsme p\u0159ipraveni roz\u0161\u00ed\u0159it pou\u017e\u00edv\u00e1n\u00ed roz\u0161\u00ed\u0159en\u00e9 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.electroluxprofessional.com\/cz\/virtualni-rozsirena-realita-servis\/\" \/>\n<meta property=\"og:site_name\" content=\"Electrolux Professional \u010cesk\u00e1 republika\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/electroluxprofessional\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-28T15:47:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-18T12:51:13+00:00\" \/>\n<meta name=\"author\" content=\"Jan Bazant\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.electroluxprofessional.com\/cz\/wp-content\/uploads\/2020\/04\/banner-equipment-maintainance.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@ElectroluxPro\" \/>\n<meta name=\"twitter:site\" content=\"@ElectroluxPro\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jan Bazant\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.electroluxprofessional.com\/cz\/virtualni-rozsirena-realita-servis\/\",\"url\":\"https:\/\/www.electroluxprofessional.com\/cz\/virtualni-rozsirena-realita-servis\/\",\"name\":\"Z\u016fsta\u0148te v bl\u00edzkosti z\u00e1kazn\u00edk\u016f p\u0159i servisu s vyu\u017eit\u00edm virtu\u00e1ln\u00ed reality - 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